travelgates.co.uk

4.9
4.9 Based on 192 reviews

Adventure awaits around every corner, We help you see the world differently. Let us make your experience more comfortable and turn travel dreams into extraordinary experiences!...

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Average Rating

4.9

/
5

192 Reviews

5 Star
93%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
3%

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Jon Capp
The service from Hannah was excellent

The service from Hannah was excellent. I kept having to change dates and number of travellers and type of accommodation and she was courteous and helpful all the way and kept me updated frequently. Haven't taken the skiing holiday yet, leave in a few days as it was last minute, but I feel reassured that Hannah has secured and thoroughly organised everything from the flights, hotel, transfers lift & ski hire.Thank you Hannah 🙏

5
Date of experience: Mar 04, 2026
Laura McLean
Avoid at all costs!

Absolutely most stressful booking of a holiday I’ve ever been a part of. Would not recommend. They confirmed our dates in Spring of 2025 but then in January 2026 (only four months from our trip) they informed us they’d actually failed to secure our dates. They tried to offer us other dates a week prior but that didn’t suit us as they were outside of the school holidays. Communication has been stilted and difficult being only through WhatsApp and when we’ve quite rightly asked for a refund, they are still no further forward actioning that despite the error being theirs and them not being able to offer the dates we need. Every day is “we will get back to you by the end of the day” - they informed us on 7th January and since then there have been ignored messages, empty promises of calls and suggested alternatives that continually don’t match our requirements. Full refund still not returned now on 4th March and it’s just gutting to have to still be chasing them when we want to just have our money and book elsewhere. Avoid at all costs!

1
Date of experience: Mar 04, 2026
steph blight
Rebecca was very understanding and…

Rebecca was very understanding and professional nothing was an issue. She worked hard to find the holiday I wanted. Would definitely go to her again.

5
Date of experience: Mar 03, 2026
Excellent travel advisor and fantastic customer service!

Deborah bless her has been trying to find me a lovely holiday for my 60th birthday. She has been an absolute star offering me various options initially for Dubai for a cruise and stay then the war started. I’d like to thank her very much for all her help and I wouldn’t hesitate in booking a holiday with her in the future once I know where we stand with regards this war. She honestly couldn’t do enough for me. Thank you so much Deborah, you’re an excellent travel advisor and very friendly and go beyond to try meet all expectations.

5
Date of experience: Feb 28, 2026
Customer Kathleen
Good, informative service

I made an initial enquiry through Facebook and Susan responded via WhatsApp. She has looked at a few options for me, and although I haven't made my mind up yet, I would have no hesitation in going back to Susan if I decide to make a booking.

5
Date of experience: Feb 27, 2026
Danny
First class attentive and motivated to…

First class attentive and motivated to seeking the right holiday and budget for our family every effort made and happy

5
Date of experience: Feb 26, 2026
customer
Hannah was a great help organising and…

Hannah was a great help organising and booking our ski holiday for Feb half term. (27)Not an easy task when it’s for a family with 3 children aged 4, 6 and 8 (children’s first ski trip) and grandparents. She managed to book the hotel we wanted and flights at a good time plus the transfers all for a reasonable price. She also booked passes and equipment. Hannah was patient and allowed changes to be made. She also replied quickly.I can’t wait to go and see if the children like skiing as much as the adults.

5
Date of experience: Feb 26, 2026
Mukesh
From the moment of first message JULIE…

From the moment of first message JULIE was very helpful with my Vacation request. Explained briefly the place , time , & budget. I had the full itinerary within minutes.I will no doubt use her services in the near future and definitely recommend her whoever needs help Mac

5
Date of experience: Feb 26, 2026
Emilia Katarzyna Dudek
Rebecca is your go to person!

Rebecca is super helpful when you're not sure what you want 😂 she dealt with any changes I requested in no time! She's like a dream maker for me at this point 😎 another review will come in May when I'm back 🤩

5
Date of experience: Feb 25, 2026
Fiona Duguid
Helpful Hannah

Hannah went above and beyond to accommodate our requirements and source a suitable trip for us. Her commu actions were timely and curteous.

5
Date of experience: Feb 23, 2026

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