Name: truefacet.com
Telephone: 000000000
Rating: 3.9

Bernard Adams Guest

Do not buy anything from TrueFacet

Do not buy anything from TrueFacet. This company took longer than expected to deliver and the item was wrong when it arrived. Never again will I purchase or refer anyone to this company.

Date of experience: Mar 04, 2019

RR8 Guest

7 years ago

Customer service is phenomenal

Customer service is phenomenal. Dealt with Jacob and highly recommend. I’ve been a repeat customer and never regretted it

Date of experience: Jan 21, 2019

LP Guest

7 years ago

Jacob has been nothing short of patient…

Jacob has been nothing short of patient and helpful with me and my (back and forth) decision to trade in a few of my Cartier rings.Highly recommend TrueFacet and Jacob.Thank you! Five stars!

Date of experience: Jan 18, 2019

Jim T. Guest

7 years ago

I was able to find a real nice watch as…

I was able to find a real nice watch as a gift for my Grandson on TrueFacet. It was well packaged and a great deal. He really liked it. I would highly recommend them.

Date of experience: Jan 15, 2019

Dora Bell Guest

7 years ago

Ordered a Cartier bracelet as a gift…

Ordered a Cartier bracelet as a gift for my wife for Christmas. Ordered late not truefacet's fault. Was supposed to arrive 1/5 which I planned to just give her a card and image etc of the bracelet. Talked with support team at TrueFacet and explained my concern. They got the bracelet overnighted to their facility and then overnighted to me. They contacted me to let me know along the way I offered to cover the shipping expense and they said not to worry about it. Bracelet arrived with plenty of time. Honestly being in the retail industry I have to say that this level of service is rare anymore.Thank you for making this purchase so pleasant. Rob

Date of experience: Dec 24, 2018

petit_Poney_PvP62 Guest

7 years ago

Above and Beyond!

Excellent service!! I ordered shortly before Christmas and they gave me NEXT DAY AIR SHIPPING FOR FREE!! Above and beyond other watch retailers!

Date of experience: Dec 21, 2018

Lenna Long Guest

7 years ago

Great customer service with any concern…

Great customer service with any concern or issue. Never a problem.

Date of experience: Dec 08, 2018

Timmy Ross Guest

7 years ago

The best experience ever

The best experience ever, the customer service people answer all my questions very quickly, I actually send them a note, never in my life I had deal with a company that exceed my expectations in all areas.

Date of experience: Nov 30, 2018

JDS_LEGIT26 Guest

7 years ago

updated review

Had a small issue and TrueFacet stepped up to the plate. I thought this was going to go unsolved, but all fix and I would highly recommend Thanks TrueFacet!

Date of experience: Oct 27, 2018

LA Guest

7 years ago

BAIT & SWITCH

BAIT & SWITCH. Stay away from this company. I purchased a watch on their website. I received the order confirmation and expected to receive the watch shortly. When I received no other communication, I emailed their support. They wrote back assuring that the watch will be shipped within 7 working days. When I still did not receive any other confirmation and emailed them, they informed me that I have to pay more for the watch or they will not send to me. Then they tried to convince me to buy another watch. Extremely unprofessional and dishonest. STAY AWAY!!