truefacet.com

3.9
3.9 Based on 201 reviews

Truefacet legacy...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

3.9

/
5

201 Reviews

5 Star
68%
4 Star
3%
3 Star
1%
2 Star
2%
1 Star
25%

Filtered Reviews

Filter Reviews

Review Time

ET96
Worst experience ever :( These guys…

Worst experience ever :( These guys don’t know the ABCs of customer service. They keep you waiting forever, impossible to talk anyone on phone and you’ll never get a tracking number! I cancelled my order 11 days after no news and till today Iam waiting for my refund. I was told twice that the refund was processed and after 4 working days my bank doesn’t have a clue.

1
Date of experience: Sep 24, 2021
Hector Fisher
Ordered a cartier bracelet

Ordered a cartier bracelet, waited for six weeks did not receive the bracelet. They keep saying I'll receive it the following week until I cancelled on the six week. I received a refund but missing 52$. Emailed Hetal more than 3x to refund me in full since I never received the product. Three emails and until now no response. They were quick to respond when I was waiting but never response for my full refund request. I was very patient with them and instead of an apology they didnt give me a full refund.

1
Date of experience: Sep 21, 2021
Amelia
Please whatever you do pleaseeeee DO…

Please whatever you do pleaseeeee DO NOT order from this site!! We purchased a $7000 Rolex that we never received... They were lying every day about having a tracking number and each time i checked fed ex no package! It was literally 4 weeks of lies !! Luckily my bank refunded my money.Please ppl if you are reading this DONT waste your time or Money!!!

1
Date of experience: Sep 20, 2021
Christina Morris
I traded a watch in for and Omega…

I traded a watch in for and Omega Speedmaster. The trade was very fair and I got my new watch very quickly. Customer service was very pleasant to deal with and responded quickly. The watch is beautiful and I am very happy. Thank you!

5
Date of experience: Sep 18, 2021
Ryan Nichols
great very happy

5
Date of experience: Sep 16, 2021
Omega

Love it. Very well worth the price! Thanks

5
Date of experience: Sep 08, 2021
Leamon Brown
Great experience purchasing a Black PVD…

Great experience purchasing a Black PVD Rolex Milgauss. Hetal was prompt via phone and email with the process. Could not be more happy with the watch.Thanks!

5
Date of experience: Aug 10, 2021
Lucia Johnson
Best service I’ve ever received

Thanks for the great customer service and quick delivery and my purchase was more than expected I will be back again really soon please keep up your awesome work thanks again

5
Date of experience: Jul 24, 2021
Marcia C.
Great Site

TrueFacet is a great site for high end quality jewelry. Great prices on the repurposed items.

5
Date of experience: Jul 19, 2021
Waverly Cooper
Have made at least 7purchases and all…

Have made at least 7purchases and all are more expected. Excellent quality pieces and brand name authentic!

5
Date of experience: Jul 04, 2021

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More