Review Time
Worst experience ever :( These guys don’t know the ABCs of customer service. They keep you waiting forever, impossible to talk anyone on phone and you’ll never get a tracking number! I cancelled my order 11 days after no news and till today Iam waiting for my refund. I was told twice that the refund was processed and after 4 working days my bank doesn’t have a clue.
Ordered a cartier bracelet, waited for six weeks did not receive the bracelet. They keep saying I'll receive it the following week until I cancelled on the six week. I received a refund but missing 52$. Emailed Hetal more than 3x to refund me in full since I never received the product. Three emails and until now no response. They were quick to respond when I was waiting but never response for my full refund request. I was very patient with them and instead of an apology they didnt give me a full refund.
Please whatever you do pleaseeeee DO NOT order from this site!! We purchased a $7000 Rolex that we never received... They were lying every day about having a tracking number and each time i checked fed ex no package! It was literally 4 weeks of lies !! Luckily my bank refunded my money.Please ppl if you are reading this DONT waste your time or Money!!!
I traded a watch in for and Omega Speedmaster. The trade was very fair and I got my new watch very quickly. Customer service was very pleasant to deal with and responded quickly. The watch is beautiful and I am very happy. Thank you!
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