trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%

Filtered Reviews

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Review Time

Valarie
No Support

No Support No instant bankingYou held my funds for 3 days

1
Date of experience: Jun 14, 2025
very fast

very fast, nice and efficient staff

5
Date of experience: Jun 13, 2025
Quick and helpful

Quick and helpful

5
Date of experience: Jun 11, 2025
Erika B.
Money was refunded very quickly in…

Money was refunded very quickly in full. Thank you

5
Date of experience: Jun 09, 2025
Was dealt with promptly

Was dealt with promptly

5
Date of experience: Jun 09, 2025
LA35
I get my money back that's…

I get my money back that's great.Something happens so I don't get the tickets I suppose to pay for. Bat anyway I will try again.

5
Date of experience: Jun 07, 2025
Winter Sanders
Quick and professional response

Quick and professional response, problem was solved with ease.

5
Date of experience: Jun 07, 2025
Wilmon Kelly
Trustly and Unibet: Not reliable for deposits

I have 4 failed deposits during last weeks to Unibet via Trustly, that were deducted from my bank account and not reflected in my Unibet account. They were not reimbursed back in my bank account neither.The details of the 4 deposits as follow:June 5th -1000eurosJune 5th -1000eurosJuly 1st -1000eurosAugust1st -1400eurosAfter attaching a PDF bank statement as a proof of deposits, the money was not transferred back to my bank account.After 2 months, both Unibet and Trustly are not able to give me back my money. They are not trusted partners and I won’t operate with them n the future. Please stay away from them. They are protecting their cash position with your money.REPLY TO TRUSTLY:I appreciate your agility replying my post, but I would appreciate even more you give me back my 4.4K. If you dig in your files and email threads you will easily find my case (assuming you are taking things seriously). Please reimburse the money you owe me and stop these pre-designed answers.

1
Date of experience: Jun 05, 2025
Vicary H.
They do not respond me on chat

They do not respond me on chat. My transaction failed my money was taken. No information about my missing transactions with credits and non refundable for me at all. What should say about this happening to me already several times and been a lot of money totally just disappeared. Robbed?

1
Date of experience: Jun 04, 2025
Alistair
Solved in 1 minut👍👍

Solved in one moment

5
Date of experience: Jun 02, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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