trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%

Filtered Reviews

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Review Time

Kenneth
Matter of getting kontakt to Trustly

It took to long time before you answered my question. And our side för kontakting Trustly, did not gave me a clear signal of accepting my message.. I also tried to kontakt you by my own mail, but I found no funktional mailadress!!

3
Date of experience: Jul 05, 2025
ZexyZekEsp_YT
Your quick response.

5
Date of experience: Jul 05, 2025
Juan
.....

6 days Delay

1
Date of experience: Jul 05, 2025
CP76
It took several emails before any…

It took several emails before any action was taken, trying to get to a person is impossible so very frustrating.

2
Date of experience: Jul 04, 2025
HS39
Quick response to enquiry

Quick response to enquiry, good concise requests and resolved with effective communication

5
Date of experience: Jul 04, 2025
Diana Engen
Great response appreciated for my first query and received positive response and feel me light stres

Great response appreciated

5
Date of experience: Jul 04, 2025
Aniki_Senpai
Right now not so impressed with…

Right now not so impressed with Trustly. I have made a payment og 19.200 DKK with trystly to a travel agent, nearly 1,5 week ago, they haven’t been received yet, but the money went out of my Account straight away. Went to Trustlys customer service last thursday, but still haven’t had any response eventhough they have had all the info needed and State that they should response within 24 hours.

1
Date of experience: Jul 04, 2025
Rafael
Fast and reliable

5
Date of experience: Jul 03, 2025
Bertrand L.
Very pathetic service there is no…

Very pathetic service there is no number to call them. I have to call them several times no response from them.

1
Date of experience: Jul 02, 2025
You Guys helpt me really quick and very…

You Guys helpt me really quick and very friendly. Thank you

5
Date of experience: Jun 30, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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