trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%

Filtered Reviews

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Review Time

Alanna R.
I'm super satisfied

I'm super satisfied. The customer service was very helpful and friendly. The processing was pretty fast. Thanks again for your help.

5
Date of experience: May 25, 2025
KS99
Good customer service

Fast response in chat and understanding of my problem. IT technical team engagement was needed to solve my problem, what took some days. But in the end it was resolved, though I did not receive any confirmation about it.

4
Date of experience: May 25, 2025
Amanda Barnes
How does one contact your customer…

How does one contact your customer service team. I have just paid for a KLM plane ticket to Uganda from Denmark and they can’t confirm my ticket cause they have not received the payment and yet it’s been paid off my account already

1
Date of experience: May 22, 2025
Aya Swanson
Fast replay and good communication!

5
Date of experience: May 21, 2025
Mia Gross
Quick and correct response

5
Date of experience: May 21, 2025
Jemima P.
Transfer Galaxy

Trustly sehr net

5
Date of experience: May 20, 2025
Luca Q.
👍🏼👍🏼👍🏼👍🏼super app

👍🏼👍🏼👍🏼👍🏼super app

5
Date of experience: May 17, 2025
Riley Gomes
fast response

5
Date of experience: May 17, 2025
Stuart Anderson
Trustly owes me $3230

Did a withdrawl from bet river of 3230 April 26 and never received it trustly claims they sent it to my account may 2 and it’s now mid June and haven’t received a dime sent pdf statements of my account and even have my bank manager involved I wouldn’t recommend online gambling or trustly r cause if there is a problem there is no one that gives a crap and almost impossible to actually speak to someone , it is now Thursday and I did reach out to trustly and someone has got back to me and they claim they are gonna send ne trade numbers and under investigation , very hopeful to resolve and receive my payment stay tuned

1
Date of experience: Apr 25, 2025
Trustly took my money from my account…

Trustly took my money from my account for my plane tickets but didn't pay them to Norweigan Airlines, so my flight tickets for my son's wedding are at the moment not valid. Trustly only has a computerized chat - which eventually connetcs you to a person who gives you an email adress. So here I am - waiting. Shall i even bother to go to the airport? Their comany's name should be Untrustly.

1
Date of experience: Mar 17, 2025

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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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