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trustly.com

trustly.com

2.8
2.8 Based on 201 reviews

Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment i...

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Average Rating

2.8

/
5

201 Reviews

5 Star
37%
4 Star
6%
3 Star
3%
2 Star
8%
1 Star
46%
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Filtered Reviews

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Review Time

Karlie Brooks
A little bit more efficient and it would have been perfect …

After many email exchanges and requests for the same information again I got an answer at last

4
Date of experience: May 30, 2025
Moe
I booked and paid for flights but Air…

I booked and paid for flights but Air France, who use Trustly, have no record of the booking and won't help me to retrieve the money or help me.RESOLVED. Thank you. What a relief x

4
Date of experience: May 29, 2025
Risa
Paid for KLM flights but Air France…

Paid for KLM flights but Air France have no record of the transaction. The money left my account last night. Please help

1
Date of experience: May 29, 2025
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Marilyn Parker
Missing card top up

In my case, once I knew they were the people to deal with, after going backwards and forwards between my bank and the cash back card I was trying to top up, they dealt with my query quickly. I was communicating via email.

5
Date of experience: May 28, 2025
Rain R.
Dealt with my query promptly and…

Dealt with my query promptly and successfully sorted it out.

5
Date of experience: May 27, 2025
Dalkail5934
Very helpful and caring and very satisfied with the quick responses

Quick responses and problem taken care of in reasonable time

5
Date of experience: May 27, 2025
Valyoshi13
Very nice and kind service and also…

Very nice and kind service and also super quick!

5
Date of experience: May 27, 2025
Dom
I was triple charged for over charges…

I was triple charged for over charges and payments and received 1 out of 3 refunds that took a week to receive while waiting i got overdraft fees from my bank as.well

1
Date of experience: May 26, 2025
Chaz Rogers
Very helpful and responsive

Very helpful and responsive. Thank you!

5
Date of experience: May 26, 2025
CF
Didnt solve my issue

Didnt solve my issue, still need a refund for stealing my money without giving me what i paid for

1
Date of experience: May 25, 2025
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Business Details

  • Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more

  • email https://www.trustly.com/support
  • language https://www.trustly.com/support

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