Review Time
I bought a plane ticket but didn’t receive a confirmation email. I sent an email to the company but didn’t get a reply. I also called their customer service and had to wait on hold for over an hour before someone finally answered.In the end, I did receive my ticket, but the process was more difficult and stressful than it should have been. I hope the company can improve its communication and support in the future.
Used it for ordering plane tickets, but it failed in the checkout process so i had to use Visa payment instead. But Trustly withdrew the money from the account so i ended up paying twice. Trustly dont have an email, chat or phone. Just a webform you can fill out. So i ended up contacting the airline trying to fix up theyr mess. Im still waiting for my money. This is the second time this happens so I strongly recommend not to use theyr service until they fix it and get an proper customer service.
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Trustly makes it easy for consumers across Europe to pay online directly from their bank accounts. Using your familiar online banking login details, you can choose which account you wish to pay from and verify the purchase. Trustly is a licensed payment institution authorized and supervised by the Swedish Financial Supervisory Authority. It’s simple, safe and convenient for consumers and merchants alike.See more
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