turkishsouq.com

2.6
2.6 Based on 101 reviews

The ideal place for you to bring home all the goodies you’ve ever wanted from Turkey, with just a click. From the latest gadgets to the best pieces in fashion, find them all, right here. Turkish Souq is an e-commerce platform created in partnership with ...

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Average Rating

2.6

/
5

101 Reviews

5 Star
36%
4 Star
2%
3 Star
3%
2 Star
2%
1 Star
57%

Filtered Reviews

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Review Time

Norm
Wow fastest delivery and really good…

Wow fastest delivery and really good packaging! Impressed and will order again!

5
Date of experience: Jun 21, 2025
Valarie Long
Wrong puzzle was sent.

Wrong puzzle was sent! While the shipment came quickly... It was not what I ordered. I am still trying to get what I actually ordered. I’m still waiting for review and to find out how you’re going to get this corrected. Very disappointed.

1
Date of experience: Jun 21, 2025
Aurora
Fantastic price

Fantastic price, fast shipping

5
Date of experience: Jun 21, 2025
Kaythorn
Fast and accurate service.

5
Date of experience: Jun 21, 2025
Tigerlily Wright
Counterfeit items

TURKISHOUQ.COM SELLS FAKES, NOT THE REAL DEALI've placed four separate orders with TurkishSouq.com, and every single time, I got fake products. They advertise real stuff, but they send you cheap knock-offs.Here's a breakdown of what happened:HERMES AMBRE NARGUILE: The box looked right, but the bottle inside was a completely different Hermes perfume ("Rose Ikebana") with a wrong, fake smell. They deliberately swapped it out!PARFUMS DE MARLY DARCY: This was clearly fake. The box didn't have the stripes it should, the bottle felt cheap, flimsy, and had rough edges. The tassel was badly made and falling apart, and even the writing on the label looked off.GUERLAIN ROSE CHERIE: The packaging was terrible. Thin, flimsy cardboard, no velvet inside like it should have, and all the parts inside were crudely put together. The size was wrong too.XERJOFF ELLE ANNIVERSARY: This bottle was supposed to have a special NFC tag to prove it's real, but it didn't work when I checked. Plus, the box should have been embossed leather, but it was just cheap cardboard trying to look like the real thing.THEIR "REFUND" PROCESS IS A SCAMWhen I showed them all the proof that their products were fake, TurkishSouq.com refused to give me a straightforward refund. Instead, they hit me with a ridiculous process that traps you:YOU PAY TO SHIP IT BACK: They don't give you a free return label. I had to pay for expensive international shipping all the way back to Turkey.YOU HAVE TO SEND THE FAKE PRODUCT BACK: So, not only are you out the money for the item, but you have to send the physical product back to them.THEY "CHECK" IF IT'S REAL: Their own team, the ones selling the fakes, are the only ones who decide if the product is actually fake.THEY MIGHT GIVE YOU A REFUND: Your refund depends entirely on their decision.Think about it: You're paying for a product, then paying again to send back what you believe is a fake. You give up both your money (which they still have) and the product itself. And the company accused of selling fakes gets to be the sole judge of whether it's fake. That's a huge conflict of interest! It basically lets them keep your money, get their fake product back, and avoid any responsibility. It's a total scam.THIS ISN'T JUST ME – IT'S A HUGE PROBLEMIf you think this is just a one-off complaint, you're wrong. This is a widespread issue. There are hundreds of stories just like mine, go on reddit you'll find the link to a spreadsheet with all the reviews from customers who went through the same thing I did.DON'T FALL FOR IT!Seriously, do yourself a favor and stay away from TurkishSouq.com. Before you buy anything from them, do your homework. Look up "TurkishSouq reviews" or "Is Turkish Souq Legit" online. You'll find tons of negative feedback on Trustpilot, Quora, and Reddit, all saying the same thing: they sell fakes.I wish I had checked these reviews before I ordered. I've had to dispute the charges with my bank, hoping to get my money back. Don't make the same mistake I did.

1
Date of experience: Jun 13, 2025
Katy Scott
Fake fragrances

Fake fragrances. They're very good-looking and -smelling fakes, but fake they are. I ordered two, and while they smell lovely, the fragrance disappears within 2 hours. I had ordered one "Creed," and I suspected it was fake, so I ordered a sample set directly from Creed and compared the two. The fragrances are NOT the same, and the geniune Creed can still be smelled on your skin the following day. Lesson learned, and I'm using the two perfumes I bought from Turkishsouq like body sprays from B@th & Body Works...just spray them generously all over like the cheap scents that they are. I did complain to them about this, and received a stock explanation swearing their stuff is authentic. Nope.

1
Date of experience: Jun 02, 2025
Disappointed

Disappointed with wrong item delivered with long long long long time to answer my e mail with wrong decision to solve the problem with low percentage of customer care I will not deal again with this website

1
Date of experience: May 23, 2025
Andy Parker
Fast delivery and quality products as…

Fast delivery and quality products as described.

5
Date of experience: May 23, 2025
Sabrina
Great oil

Fast delivery, gorgeous oil. Great all rounder. For hair, body and face. Love it!

5
Date of experience: May 23, 2025
Marigold Brooks
1000% fake perfumes

1000% fake perfumes. When I wanted to return they wouldn’t let me return neither they would refund me. Their perfumes are undoubtedly fake. Do not buy from them.As per their reply: there was nooooo proof or documentation of the perfumes. I bought Ombre Nomad by Louis Vuitton and they told me the perfumes you sent us are clearly fake. It has no smell. The packaging is fake and on top of that you don’t take return nor you do refund. Unless you give me a full refund I will leave reviews to your website. All the fake good reviews you can keep it to yourself. Don’t play with peoples money.

1
Date of experience: May 13, 2025

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Business Details

  • The ideal place for you to bring home all the goodies you’ve ever wanted from Turkey, with just a click. From the latest gadgets to the best pieces in fashion, find them all, right here.

    Turkish Souq is an e-commerce platform created in partnership with Qatar Post to shop the finest goods from Turkey, without leaving home.

  • email info@turkishsouq.com
  • call +904441788
  • language https://www.turkishsouq.com

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