Review Time
As a student, I am incredibly frustrated with the internet service. Despite numerous calls and technician visits, my issues remain unresolved. I used to experience pings of 2000–3000 ms, and now I frequently get 'request timed out' errors, indicating there is no internet at all. Paying around 500 TL per month for such inadequate service is unacceptable. It took me nearly 30 minutes just to load this website and write this review. This level of service is truly disappointing.
As a student, I am very frustrated with the internet service I receive. Despite numerous calls and technician visits, the issues remain unresolved. I used to experience 2000–3000 ms ping, and now I frequently encounter 'request timed out' errors, indicating there is no internet connection at all. Paying around 500 TL monthly for such poor service is unacceptable. It took me almost 30 minutes just to load this website and write this review. This level of service is genuinely disappointing.
The internet service I've received is extremely poor! There are frequent interruptions that sometimes last over a day, and when it does come back, the connection is weak. I contacted customer service, but when they finally answered, they provided no explanations for the outages. The customer care is abysmal. This provider lacks any degree of professionalism or effective service.
The current state of the digital infrastructure is alarming. It is no longer just a service problem; it has turned into a systemic issue. The core strategy of many providers appears to be to sign up customers and then neglect them. When outages occur, the common response is that teams have been dispatched, yet many companies act as mere intermediaries. As trust erodes, employees even advise against subscribing. The service offered is often inconsistent, and the data management scandals are deeply troubling. There is a lack of oversight, allowing these issues to persist without accountability. Customers are left feeling helpless, constantly drained by the system.
I applied for a corporate internet connection and had three scheduled appointments, but no one showed up. Each time, they promised to come. I lost time and money due to their negligence. Customer service offered only scripted responses without taking real action. My existing contract expired, forcing me to pay high bills without renewed service. I had to incur additional costs because of the delays. The lack of accountability from this company is unacceptable, and I advise other corporate clients to reconsider before making any commitments.
This company has proven to be extremely incompetent and dishonest. I've faced two significant issues this year, including over-billing and failure to process payments due to website failures. They also fail to send documentation after complaints, and their systems frequently experience outages. Mis-selling practices have left me paying higher rates after my contract ended. They refuse to accept responsibility or provide escalation points, making them incredibly difficult to deal with. I strongly advise against doing business with them.
After using this service for five years, I recently switched to another provider and regret the time spent with this company. Every visit to their branch was frustrating due to payment issues and unprofessional treatment. Their system is often down, and customer service is lacking. I’m relieved to have moved on.
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Türk Telekom is the formerly state-owned Turkish telecommunications company.
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