Review Time
From a course consumption perspective, I have found it to be great. Course quality varies as you'd expect, but is usually good to excellent, the pricing is very very competitive which is no doubt what draws most learners like me to this platform. Great resource for me and used successfully by many of my colleagues in my company as well.
I have been an Udemy customer for more than a decade. I bought courses and have more than 100 titles that I have archived and used for reference when needed. I got excellent support for getting some discount codes when prices were too high. My purchases were high and also refunds. Refunds were requested because the course did not meet my expectations. Udemy has an apparent and unambiguous refund policy where if you are not satisfied for any reason, a refund will be processed with no questions asked. My recent purchase from Udemy was below standard and an outdated course. I wonder why Udemy cannot vet the instructors for their content. They want to promote some of the offered courses with no quality in mind. My request for a refund has been flagged. Their support process is very cumbersome. I finally managed to speak on a chat with a rep who seemed to understand my predicament and has escalated the issue for a refund. The moral of the story: stay away from Udemy as there are other good places to get online courses.
I published a course in 2020 and honestly didn't have a great experience, the fees are not transparent. For example, one month I sold 60 courses and I only made $300 USD (when my course was supposed to cost $20 USD each) and I referred most of the sales. The organic traffic is really low, from the 60 courses I sold, only 2 were "organic" and the rest were followers of my social media channels. Also, as a teacher, you don't have access to the data of your students (emails). I ended up changing to Kajabi, better service and they are well aware that teaching is also a business so my knowledge is worth more.
Get some good courses, get some bad courses. My main issue is the way certification is displayed for CV's. As this is a review directly to udemy and has nothing to do with instructors on the website. Showing the time of videos on the certificate just looks terrible on a CV and does not include the following. Time when videos needed to be paused to take notes. Some courses examination. Additional research done online as required by some courses and not included in the course itself. As well as the total time of the course being split up into multiple days of study instead of for example a one 8 hour day. Not even to mention lunch breaks etc. All of these factors and more just make us feel the time displayed on the certificate IS NOT the actual time spent on the course. And like mentioned looks terrible on a CV.
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