Review Time
The worst!Won’t let me sign in, for some reason, get new sign in link from customer service link doesn’t work, made 8 attempts, can’t reach them by phone, what a joke.Customer service sent an email that they have changed my password and I will receive a confirmation email within 15 minutes, it’s been 9 hours nothing.I can’t believe they’re allowed to operate like this.
I used the auto-fill my return to DL my wife's data. Many of the "issued by" fields caused Ufile to flag them as errors. When I tried to use "Click here to review .." Ufile hangs and I have to exit the session to recover. I see in the Ufile Community site that this was a problem in 2022. Its not fixed yet! I have used Ufile for many years but this is the last year I will use them. Ugh!
If I could give it zero stars I would! The program automatically completed a schedule 7 for RRSP contribution and claimed an amount that we did not input! It was a small amount but we didn't catch it and submitted with the error. Contacted them and they blamed us, saying we must have made an error on input!
It is horrible - completely confusing. Am I entering my spouse and dependent's actual tax information or am I just including it in my return for information purposes? I tried for ages to find line 32400 - eventually I found some complicated instructions on the web which worked. You are not prompted for anything - you have to find your own way. The help option is useless. Use Google instead.I have used tax software for years, including most recently Studio Tax and Turbo Tax and it has never been this bad. I wish I had read the reviews before buying UFile
UFile did not save the work I had done on my tax return. The box states that online includes free telephone support. When looking for said telephone support everything I could find insisted that there is NO online support! I will not be using this software again.
I struggle with 2 of 2 tax returns. One bc my mother was a widow and therefor the 3 questions at the end didn’t apply and secondly bc it wanted you to agree to direct deposit and communication via email. I could not agree, so it would not let me file. For my own there was also a block in terms of moving into the filing process. So frustrated with it. I have been hours at it. Never again!
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Prepare Canadian federal and Quebec tax returns online and file them electronically to the CCRA and to the MRQ via Netfile.
