Review Time
I missed my tax filing deadline thanks to UFile! I could not log into my account despite trying for hours and hours. I have been their customer for many years, but I cannot rely on them anymore. Their customer service works Mon-Fri 9 to 5 pm even during tax season - they did not bother having extended hours of customer service for the tax filing season. If it was a free service that is one thing, but we pay for it. I wrote to them asking for a refund of my payment to Ufile. If they don't, I will file chargeback with my credit card company that Ufile did not deliver what I paid for. I recommend that everyone do the same as this can teach them a lesson.
Site was down for hours with no support or eta. When the site finally does load it takes minimum 3-4 minutes to go between pages and tabs. RRSP calculations are not working properly and return is not accurate. Very disappointing as it was an excellent program in comparison to Turbo Tax.
Ufile used to be good in using to file your income tax but nowadays, their online filling are super slow it will take you the whole day to file your simple tax.They give errors and warnings that's not even related or applicable to your file. I wish aside from Tubo Tax there's another system to use - might want to use Turbo Tax again since they it's more simple and easy to answer line by line interview.Don't start using UFILE if you are filling in a rush situation because it will eat your whole day to go back and fort on the form plus moving to next pages are like ages to load.
This program is a mess and definitively not user friendly.On top of that there is no customer support to speak of.It's used to be a time where this program was simple to use. Not anymore. By adding all kinds of complexities, they made it usable only for masochistic personalities.It's a shame and our governments are complicit in this rip-off.One can try Turbo Tax, but it is not much better.
Huge dissatisfaction from a returning customer. I contacted UFILE by phone to solve a problem, whereupon I was told the answer would come by email within 24Hrs. This didn't happen so I turned to another provider. UFile returns policy is too restrictive - bought the service in November because it was supposed to be a special. No difference today in price, but now past the 'return' window and can't get my money back.Bad deal all around, $38 was wasted. Won't come back to UFILE and won't recomment it in future.
Software would not calculate taxes due to 'errors'. Links are supposed to go to where the errors are (it was incorrect dates in revenue property), but they go to a different spot in the return (dates of my business, which I don't have). It took a long time to go through and manually and fix. Very buggy program and I will never use again. Way too painful
Premium service is not worth the extra money!I used the chat function within the software. It sucks. Five times, chat window either disappears or no response. One time, an agent copied what's in the help and pasted it. then closed the chat!Same for the phone number. Days I'm trying to call you. Just spent hours waiting! The last day finally someone answered me and asked me to fill a request form. I did 10 time and every time I get the message "Oops, something appears to have gone wrong"
I believe this site is now a scam. When you go to virtual support, there is no box to type in your request. Customer service via phone does not work. The site will not allow me to e-file and keeps directing me to pay again (I've already bought the box from Staples). Going to report them to the Better Business Bureau.
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Prepare Canadian federal and Quebec tax returns online and file them electronically to the CCRA and to the MRQ via Netfile.
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