Review Time
I have used UFile for many years and never had any discrepancy with Canada Revenue notice of assessment until now for tax year 2022. It happens that according to UFile my wife was eligible for a credit for CWB for 2022 but according to CRA she does not qualify for it because of the total family income, so she is owing 4 times more to CRA of what UFile showed in her return. The issue here is that UFile software messed up with my wife return saying she was eligible for CWB when she was not, I entered my income, Line 23600, in my wife return so UFile should have not showed she was eligible for CWB, the software messed up with that. This is the last time I use UFile as it is showing me it is not a reliable software anymore.
I bought Ufile tax software digitally at Best Buy in March 2023. Defective USB files and poor-quality products lead to many errors. It's not an excellent buy anymore. It's not the best because of the service. I'VE BEEN USING TURBO TAX FOR OVER 20 YEARS, AND THIS IS MY FIRST TIME UFILE TAX SOFTWARE FILING, AND I'M HAVING A LOT OF PROBLEMS. I SENT THEM MANY EMAILS AND MADE SIX PHONE CALLS WITH REPLIES. FILE 2023. I was told my refund check was in the mail from the USA UFile Account Department. Fraudulent and Fake customers from this scammerA terrible deal—$24.99—was wasted. I won't return to UFILE or recommend it in the future.Very disappointed with the Ufile. I think they are doing this to take advantage of people who don't know how to fill out their taxes. They are hoping to take their money and give them a service that doesn't even work properly. It's unacceptable and should be addressed. Very poor tax software, no functionality, and very poor supportWe're connected with someone who was unable to communicate with me and did not appear to understand what I was asking. This was despite the simple question. I tried asking the question multiple ways and kept getting the answer that I had "already been given the answer." I asked to be transferred to someone who spoke English. After several attempts, I finally transferred to customer service with the rude little English-speaking male. There were no English speakers, and the guy was very rude. Best Buy has a NO return policy that covers defective and online digital tax software, even items that have failed due to a programming error. I will never use them again. I feel scammed.It's not worth buying Ufile tax software from Best Buy. Best Buy no longer values its customers. Amazon will be my new place to buy electronics.
I have been a Turbo tax customer for 15 years. Sadly this yr I couldn't use their program as I still have Windows 8.1. I decided to try UFile, bought it brought it home in which there is no software as an "environmental initiative"(noticed after). You have to download which I tried 4 seperate times, download completed, but doesn't open. I attempted to do the free netfile from their site, setup takes longer than turbo tax, upon trying to send to netfile for my refund, UFile wants you to pay $30 with tax,guessing because of donations it isn't actually free. I had already paid $24.99 plus tax from Staples which I opted for no receipt as I didn't plan to return it. Perhaps include the cd with purchase, as I along with others don't have time to send away for it.
I have been using uFile for many years as a desktop program and i do like the program, easy to use and straight forward, of course you do need some knowledge on how to prepare a tax return. The proble i have with uFile is that when you ask them a question or have a suggestion the person answering the message i sent has absolutely no F G idea what i am talking about, not only that they never reply to your message with the original subject so if you send them 2 messages it's a toss up as to which message they are replying to. I find you may as well be talking to a wall.
I have been dealing with the same problem for weeks. First I downloaded 2022 Ufile but never received an activation key. I have been sending e-mails and the replies obviously are not being read. I have used Ufile for many years with never a problem but it will be the last time - if I can solve this years problems
Inaccurate, misleading, and uninformative. I have a degree in linguistics and found myself confused by the order of operations and layout/explanations. I'd wager that if you successfully filed your taxes (and received all applicable benefits) via this platform, you got lucky.
have used ufile for many years --- now seems to be 'off the air' Can't even get onto the system! Highly unreelable. Are they on an extended break? Will be going elsewhere for this and future years. MAJOR PART OF WEBSITE DOES NOT EVEN WORK. OR - AS WITH HELP SECTION - IS JUST A BUNCH OF GOBBLY-GOOK. NOT USEABLE
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Prepare Canadian federal and Quebec tax returns online and file them electronically to the CCRA and to the MRQ via Netfile.
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