Review Time
Second time using UFile. This junky software stinks. Why? Last year I bought the software for Windows. This year I purchased the online version. You can’t view a Ufile file saved from a Windows software in the online software. If a company can’t see this is a problem of wasting a person’s time then how many other things can they do wrong? Well if you need a .pdf of a previous tax return you will need the key. You can view you previous return but can’t print it or save as a .pdf. Other problems are the use of cloud storage. No chat support. No mobile app. TurboTax is better. It has better reviews.
I was not given an Activation Key. I purchased Ufile Pro in November 2023, ($313 on my credit card). Tried to download and use it today. I am registered with the Efile people.On the Ufile helpdesk website the tool for sending the problem to them doesn't work.Their phone number doesn't answer, message says call back 9 to 5 Eastern time. It is well within that time frame.What do I do?
I called them just after noon Pacific time but their machine told me to call back during office hours, even though the office was supposed to be opened for a few hours more! I then filled out their enquiry form but when I clicked SUBMIT, there was an error message indicating the form was not transmitted. I filled out the form a second time but it failed to transmit again.Ufile's customer service is non existent. Buyer beware!
Several errors, particularly in the RIF statement fill-ins area (for pensioners/retirees)Presumably Thomson-Reuters doesn't believe that the average "elderly" pensioner might ever try to do their own taxes! I been usin' Ufile for 10 years now, and it keeps gettin' worse every year.Lissen, sonny- I been workin' in computers since before you were born! And I bet even before yer daddy was born!55 years in the business, and (except for us really bright guys) it just keeps on gettin' sloppier and sloppier.It is now June, 2023 and gettin' kinda late to switch horses but I may have to. Even if it DOES cost this old semi-indigent pensioner ~$50 or so... [/rant>
Terrible. I have been using online UFile since 2001, but the issues I am listing keep happening and no one ever cares to do anything about it.Errors out at paying, too many times. Does not load up last years client profile and carry forward data, too many times.Is slow, and during tax deadline is literally unresponsiveOften doesn't record data entered unless you hit "next"It's a total shame because it's otherwise a terrific and user friendly program, that maxes tax refunds well. Yet these issues hamper functionality and I am seriously considering switching away.
Very annoyed with the horrible customer support. They are not always open during the hours they are supposed to be open. I have often had to wait over 40 minutes to be answered. Even then, I often get someone very rude with limited understanding of the product and/or limited English. Usually, the most this person will say is submit a question online. It then takes at least 3 days to get a "non-response", basically amounting to send another online request [to get another non-response...].
All was good until I tried to print/pay/file. I kept getting an error message upon payment, therefore could not file. When I called customer service I received the message "Our offices are now closed. We are open Monday to Friday." Why bother during tax season? I'll be using a different service next year for sure!
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