Review Time
Can I give it a ZERO?!how do you kill a business? Hire customer service representatives who give absolute disdain and could not be bothered attitudes.I tried to sign up went through all the pages of info and then ended up with an error code saying it was unavailable. Except for the fact that now I am "magically" on their mailing list. So I replied to their help desk and said hey I tried to sign up and it didn't work but I'm getting emails from you, so obviously your system has my email. this is the exact reply:"There is no problem with our website, please log in using another web browser.Regards,YanOn behalf of the UFile Team"
I tried to purchase your T2 software this morning and I had a very bad experience with your service. I will never use your product again. I entered my address, phone number and credit card information. There is no confirmation or anything after I hit confirm, and the screen switched back to Ufile software. However, I am still not able to efile. I called your service line, 514-315-3699. The person who answered the phone told me that she could not help me to check the payment. I asked her what she could do to help, what this service line is for, is it for software supporting only or what? She said there was no software support line either. so I asked her what she could help again, she didn't say anything and hung up on me. What the great experience!
Absolute garbage software this year. spins. doesn't work half the time. Doesn't submit things properly. At tax season, it doesn't even work and you end up filing late due to it.Doesn't highlight errors, doesn't make it easy to get to the correct place. Everything about this user experience is godawful.Use anything else. Paper and pencil is better.
I was using UFile for several years, it's fine in general, but if you try to submit your taxes on April 30th - forget it, it's slow and crashing all the time. Also it seems running on outdated Microsoft web server with some documentation missing for some fields returning 404 error.I probably should try other solution next year.
I have been a loyal user of Ufile Online for 10 years. I have used it to file both mine and my mother's taxes. I've had minor problems in recent years but kept using it because of all the history saved. This year has been by far the worst experience. I literally cannot file my taxes because the info I'm entering into the form will not save. None of the info from prior years carried over to my new form (the only reason why I keep using ufile). When contacting customer service, this is the response I got (below) which barely makes any sense. There is also no indication of when the issues will be resolved. No indication of what issues are being experienced. I should be able to have the same experience, whether I file on March 1st or on the tax deadline. Their system should obviously support increased web traffic closer to the deadline. Heading over to Turbo Tax.Hello,Thank you for contacting UFile T1 Support.We are experiencing extremely high server right now, certain areas, and some users may be effected in certain areas. Thank you for your patience and understanding.Regards,GeorgeOn behalf of the UFile Team
After using ufile for years, I switched to Ufile on line which turned out to be a terribly bad experience. When I was unable to retrieve my 2022 taxes when I started my 2023 taxes, now both my 2022 and 2023 are completely erased. The guide at the other end tells me that the problem is because I use an IMac !It has not been possible to retrieve my 2023 return which was not finished and had been saved,I will request my $$$ back.Recommendations DONT USE Ufile ON LINEFRUSTRATING EXPERIENCE
OK for a few years using it. But this year they double charge the fee: I bought back in November the version "Family head + 2 dependents" in a promotion as I do every years. However, to file my wife's UFile charge an individual fee. Customer service does not reply emails and phone call drops once "transfer" the call the the agent (after I spend 30~60 minutes waiting). Do not use this scam.
Horrific experience, I completed everything, filed my taxed using their software, paid the fees.. and 1 year later discover they never actually filed my taxes!!Then tried to contact them multiple times, over 1 hour waiting time!!! Send request form, and nobody is bothering responding. Additionally their tax filing is widely incorrect.. Do yourself a favour and use another company to file taxes
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