Review Time
Like so many others I needed to change my address on my drivers license which is free and some how when I thought I was logging into DVLA online I was logged into UK Roads system. I failed to take proper notice although the £39 change of address fee vaguely rang alarm bells I was stressed from my changing so many accounts at the same time and assumed that was another free service the government was now charging for. Realised too late and felt scammed by this company. Now been charged again this month not knowingly agreeing to join for this. Cancelled this today but company not prepared to refund me unlike other fortunate lady leaving a review. A complete scam as far as I am concerned and companies like this should be held to account. Not sure how they are intercepting DVLA service by people not paying attention at a very stressful time. DVLA system is very easy and reliable and is free my change of address has cost me £78 and I filled out the same form as I would have done from the DVLA. Very angry 85 year old pensioner. Also feeling so stupid for allowing myself to be duped by this company.
Further to my previous 1 star review - I am happy to upgrade this to a 4 star based purely on how the customer service team dealt with my complaint. Initially, it was a - 'You signed up for this, it clearly states terms & conditions that you are setting up a subscription' (it does not, didn't even see the direct debit logo). Following my 1 star review and complaint to the company, they have agreed to refund my 2x£39 subscriptions. This happened quickly and with little fuss.
This website is impersonating DVLA and setting up unsuspecting monthly subscriptions of £39. I put in the search engine about changing the address on my licence and somehow I paid for a service I later found to be free. The customer services were so quick to cancel this with no questions asked. Reported to the National crime agency and I would strongly encourage others to do the same. Weirdly the reviews don't even the numbers reflective of others who have complained after falling victims to the same thing.
Further to my previous 1 star review - I am happy to upgrade this to a 4 star based purely on how the customer service team dealt with my complaint. Initially, it was a - 'You signed up for this, it clearly states terms & conditions that you are setting up a subscription' (it does not, didn't even see the direct debit logo). Following my 1 star review and complaint to the company, they have agreed to refund my 2x£39 subscriptions. This happened quickly and with little fuss.
Beware the poor marketing, I renewed my license believing I was doing so through the DVLA, then found it was not and have been charged £39 a month for the last 4 months!!! Unacceptable and I feel I have been scammed.
This website is one of a number which offer free DVLA services but charges you a monthly subscription for them.What I think is most important to note is that ALL (bar one, who received a full refund) FIVE STAR reviews have no feedback history with other products, plus there is the exact same feedback from two different people which is obviously sloppy. All of the negative reviews are from people who have left reviews elsewhere.
TOTAL SCAM - As others have said, I thought I was on the DVLA website, paid £39.99 to change licence details, one month later they then take another £39.99 and there seems to be nothing you can do about it but cancel further payments. Bank won’t refund as they say by putting card details in, I have automatically subscribed. THIS IS BLATANT FRAUD
I’ve had experiences with slow, outdated systems in the past, but UK-Road really raised the bar. Submitted my application in the morning, and by the afternoon I’d already had updates confirming everything was moving. The licence itself turned up by post in under a week. At no point did I feel like I needed to follow up. Really smooth ride throughout.
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