Review Time
We scheduled labour and accommodation based on a written delivery confirmation from this supplier specifying 23/02/2026, along with instructions that assistance would be required on site to unload.
On the day of delivery, we were informed that the date had been entered incorrectly due to an internal input error, meaning no delivery had ever been scheduled for that day.
This left a full installation team on site with no materials and resulted in over £1,000 in wasted labour and accommodation costs.
The internal error was acknowledged, however the only resolution offered was a small credit against a future order which did not reflect the financial impact.
Contractors relying on confirmed delivery dates and unloading instructions should plan accordingly.
We scheduled labour and accommodation based on a written delivery confirmation from this supplier specifying 23/02/2026, along with instructions that assistance would be required on site to unload.On the day of delivery, we were informed that the date had been entered incorrectly due to an internal input error, meaning no delivery had ever been scheduled for that day.This left a full installation team on site with no materials and resulted in over £1,000 in wasted labour and accommodation costs.The internal error was acknowledged, however the only resolution offered was a small credit against a future order which did not reflect the financial impact.Contractors relying on confirmed delivery dates and unloading instructions should plan accordingly.
Misleading website, no customer service, supply of wrong products, and to top it off 3 months delayed! Any other business would try and sort issues but this one has no intentions of supplying quality products in a timely manner. If you want speedy delivery and customer service then this business is NOT for you. UPDATE:A useless reply from UK Doors. The fact is, they manufacture the wrong products and never put it right! Whoever the customer..
I recently ordered from UK Doors Online and couldn’t be happier with the overall experience. The products themselves are great quality and surprisingly easy to fit, which made the whole process straightforward.Communication was excellent from the start. Matthew from the sales team guided me through the ordering process and was really helpful and knowledgeable.I did have a slight issue once the doors were delivered, but after contacting the team, Celia stepped in and resolved everything within a couple of emails. She was professional, polite, and made sure everything was sorted quickly — brilliant customer service.Thanks to the whole team at UK Doors Online! Highly recommend
Once again the service received from the Sales team at UK Doors on line has been first class. Massive shout out to Callum who never fails to go the extra mile when dealing with clients. Knowing I have him to look after us, just makes dealing with UK Doors so easy.
Avoid at all cost, unless you want door that leak and poor workmanship.Then to top it off worse customer service.I paid an installer money to fit these on my man hut. After rain there was a lot of water ingress inside on new floor installed. When spoke to customer services Celia, I was told they would send some out. They had lack of regard they have supplied a sub par door which doesn’t function. They says they will supply gasket so it’s up to me to fit. Should be renamed build a door uk. Also ordered a remotes about 3 months ago not arrived. Also they held on to the order due to vat I didn’t pay, which they didn’t tell me or ask me to pay. I paid with no issues after them contacting me.Useless go else where.Update from your response, I understand that you are supply online. Then supply functioning and working doors, that have obviously not been tested or inspected.New doors should have been supplied then, not rubber gasket for me then to pay someone to install.Logic is wild in my eyes, never came across this before. No compensation or anything to resolve situ.
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Here at UK Doors Online, we fabricate Aluminium Bifold Doors, Aluminium French Doors, Aluminium Single doors. Supplying to both Trade and Retail. As you can see from our reviews, we try really hard to keep our customer service levels as high as we can.
The doors we make are as good a quality as anyone can buy. We put care and attention in to every door we make, ensuring they are built to the highest standard.
All the reviews we get are passed out to the team, so they can all see how well they are doing. See more
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