us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Gim Lau
Returns process not clear

1
Date of experience: Dec 05, 2022
Nancy Merrell
Online shopping at its best!

Fast service, quality product, and really good experience with the website. Easy shopping and helpful sizing information.

5
Date of experience: Dec 05, 2022
Anonymous
The product is very high quality

The product is very high quality, but I'm disappointed that the inside of the sleeves in the borg hoodie are not soft. Why would you make the only part that actually touches your bare skin the part that's not soft?

4
Date of experience: Dec 05, 2022
customer
Quality is top notch!

Quality is top notch and even better when it's on sale! Love their regular store and outlet too! Been buying their stuff for over 10 years. Online shopping has been quick and easy too! It's the old school Japanese quality that I love.

5
Date of experience: Dec 05, 2022
Dawn
I bought an item in the wrong size and…

I bought an item in the wrong size and completed the form in the customer portal indicating I wanted to exchange for a different size. I sent back the item that was not the right size but instead of sending me the correct size, I got a email telling me I will get a refund.

2
Date of experience: Dec 04, 2022
Adrinne Forrest
I never received my item …

I never received my item and I tried contacting customer service to have this resolved with no response. As of today 12/9/2022 no one has gotten back to me so I will be contacting my back to have this resolved. VERY UNPROFESSIONAL!!!

1
Date of experience: Dec 04, 2022
Brian Fear
Fast shipping and the product is always…

Fast shipping and the product is always superior

5
Date of experience: Dec 04, 2022
Prithvi Raj Nemani
Does not fit well

3
Date of experience: Dec 03, 2022
Patrick Sutton
I love the return procedures

I love the return procedures - I wish printing the label was not necessary and able to return with a digital label like with Amazon

4
Date of experience: Dec 03, 2022
David Johann
Everything was smooth

Everything was smooth. I received my item and it was all perfect. Build and quality are tops.

5
Date of experience: Dec 03, 2022

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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