Review Time
I made a purchase and waited for my package to arrive. After several days of waiting for my delivery and tracking showing my package in England, I received an email stating my package was returned due to sizing issues and my money was refunded. I never received my package to be able to return anything. I tried countless times to contact someone at Superdry about my issue. I called the help line, emailed , Facebook messaged and even tried to call the store located in the king of Prussia mall and was unsuccessful in all of my attempts to speak with someone. I had to then make my purchase yet again. All while never receiving the 10% off I was emailed when joined the emailing list. Overall, while I enjoy the quality of the brand , I am not at all satisfied with customer service and my online experience.
I placed an order for a month and still haven't received the product. Work very bad, 3 days later the product is still not in front of the house. I will cancel the product and complain about the delivery that the service is very bad.
I have placed a big order on Black Friday and waited for the items to arrive , sadly after two weeks I have received a mail that informed me that The items don’t fit properly and that the order has been cancelled without asking me, I am very disappointed as a long time costumer, especially because I am not able to enjoy the special discount, sadly I don’t think that I will continue buying your brand
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