Review Time
I ordered 4 hats with logos. The hat image that was sent to me showed a logo approx 3 inches by 3 inches. The proof that was sent to me was approx 2 inches by 2.25 inches. The final size of the logo sent to me on the hats was approx 1 7/8 inches by 1 7/8 inches. I have communicated with customer service for over a week which has included 6 emails with ZERO progress toward a resolution. It’s a consistent … we are in communication with our vendor about this situation… blah, blah, blah. I am amazed at this stall tactic and hope somebody has the sense to resolve this issue by simply taking the hats back, giving me a refund, or providing a credit. The hats are still in the delivery box and will never be worn because that size of the logo is embarrassing. Thanks again for providing me with another opportunity to restate my situation as I’ve had to so six times already with no progress.
Delivered my product 6 days after the promised date. I even made 3 separate calls to cancel if need be, as it would be useless if not received by the agreed time, agents assured me it was not an issue. I am requesting a full refund, but being given the run around and no one ever has an answer other than we will get back with you, and never happens. My business was with pens.com, if you contract out, I must say that is not my problem, perhaps you need to revise who you associate with. I hold pens.com solely responsible for getting my order on time regardless of who fulfills it.
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