us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Diana Johnson
We have had Eset for many years

We have had Eset for many years. You just need to remember your password and to shut the alarm off when you return home

5
Date of experience: Aug 28, 2025
Martin Barley
ESET review/1st thoughts

I like the user interface/dashboard, however I do find your instructions on how to use and setup each of the functions limited, especially for those that are not particularly computer savvy. My biggest peave is that since I have installed ESET I seem to be plagued with Antivirus/Malware program ads, including ads from ESET wanting me to purchase ESET. These ads seem to come from both email and Web browser popups. In addition to Antivirus adds, I now seem to generally receive more annoying popup ads in my browser. Then to make matters worse, I receive an email from ESET stating your password manager software is being discontinued. This is only a few weeks after I purchased and installed ESEt which promoted a password manager as part of the many benefits to subscribing to your service.

3
Date of experience: Aug 28, 2025
LAWRENCE WEISZ
Easy to renew the service.

Easy to renew the service.

5
Date of experience: Aug 28, 2025
First class

First class. My local computer shop recommended the software. It works great. Costs more than the average virus software package. I recommend it without reservations.

5
Date of experience: Aug 28, 2025
Dave Dalum
Immediate response to new device

When I connect a new device (thumb drive, etc.), the scan options window opens immediately and my choice of scan option is immediately executed and completed.

5
Date of experience: Aug 28, 2025
Thomas Kenji Takeuchi
This is the report from the Geek Squad…

This is the report from the Geek Squad at Best Buy. I had them check my computer for spyware or malware.Repair Notes: Performed full scans. Hardware passes all diagnostics. OS and drivers updated and optimized. Removed 6 instances of malware, uninstalled Shift browser, cleaned 109 policies. Checked Edge and Chrome browsers for extensions and cleaned history.I thought ESET would catch unwanted malware.

3
Date of experience: Aug 28, 2025
Jenny
Extended warranty

This was my first time using my extended warranty on my Whirlpool refrigerator for a repair. I was never informed that I should set up an online account, so I had no choice but to call and go through the automated system and wait on hold until I could speak with someone to schedule a repair. I was able to get an appointment quickly, but the representative couldn’t tell me what company would be making the repair, which I thought was odd. The repair company sent me a text the day before the repair giving me a different service window than I was given originally, but I accepted it to get the work done. This repair company had been to my home before to work on my fridge and they do excellent work. The work took about an hour and everything works fine now.

4
Date of experience: Aug 27, 2025
Judy
Repairman was very professional and…

Repairman was very professional and found the problem with our ice maker immediately.

5
Date of experience: Aug 27, 2025
Pens look great

Pens look great; service was good; pens arrived on time. I've received a lot of compliments on them. Thank you.

5
Date of experience: Aug 27, 2025
Bruce Duncan
2 separate orders

On my second order for the Rose Gold Pens, I accidentally duplicated the order, but I called and talked to a lady in Customer Support that got things straightened out, and have since received the 2nd order. All is Good!Thanks for your understanding my stupidity with that duplicate order...my Bad!!I put a check in the mail today (8/28/25) for the total of both orders that I have received.Thanks!BD

4
Date of experience: Aug 27, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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