us

4.1
4.1 Based on 13.7K reviews

Protecting what matters at the heart of every home. We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for million...

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Average Rating

4.1

/
5

13.7K Reviews

5 Star
69%
4 Star
7%
3 Star
5%
2 Star
4%
1 Star
15%

Filtered Reviews

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Review Time

Bruce Duncan
2 separate orders

On my second order for the Rose Gold Pens, I accidentally duplicated the order, but I called and talked to a lady in Customer Support that got things straightened out, and have since received the 2nd order. All is Good!Thanks for your understanding my stupidity with that duplicate order...my Bad!!I put a check in the mail today (8/28/25) for the total of both orders that I have received.Thanks!BD

4
Date of experience: Aug 27, 2025
Pens look great

Pens look great; service was good; pens arrived on time. I've received a lot of compliments on them. Thank you.

5
Date of experience: Aug 27, 2025
BRIAN BOEHNEN
Wrong color of pens

Wrong color of pens. This was a re-order so I don't know it could be wrong. I contact customer support. Sent them pictures as they requested. I received a call a couple days later and they offer a 30% discount. All I want was the same pens and color that I ordered before. They responded with a 40% discount. I explained that I want the original colors to with my marketing strategy. Its been a week and I still don't know what they are doing. Therefore, I have to shop for a new supplier so I get them on time for our next home show.

1
Date of experience: Aug 27, 2025
SUSAN SERRANO
The rep who called me

The rep who called me, I think it was Ayari (sue)? She was fabulous. Love the pens as usual. TY

5
Date of experience: Aug 27, 2025
Zephanie Curlett
I received my order and the pens are beautiful but a lot do not work

I received my order and the pens are beautiful, however the first few pens that I tried did not work…I have Ince gone through a majority of them and have found a total of (22) pens so far that do not work

3
Date of experience: Aug 27, 2025
JOE ESPINO
All Good

All Good, I'm Happy with you alls service and your pens. I have been buying them for many years. People love them when I give them out.Thank You

5
Date of experience: Aug 27, 2025
Ed Odell
Quick and easy

5
Date of experience: Aug 27, 2025
Angie
Notebook caddy and pen

My experience with the company was great they did everything right my custom logo looked amazing and the price was very reasonable. I have no complaints I would definitely buy from this company again.

5
Date of experience: Aug 27, 2025
AY PY
Great Product Excellent Service

The initial pen order needed to be cancelled as our logo in the proof was not able to be printed as submitted. We cancelled that order and worked with your company to be able to select a bigger barreled pen that the logo would print well.We appreciate the help in getting our specified logo on a good quality pen. We are very pleased with the pens selected and the logo looks great. Thank you!

5
Date of experience: Aug 27, 2025
Mitch McKinney
The order was delivered promptly and…

The order was delivered promptly and they turned out great!

5
Date of experience: Aug 27, 2025

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Business Details

  • Protecting what matters at the heart of every home.

    We’re Domestic & General—the global experts in protection plan solutions. We look after the things people rely on every day to keep their homes running. In fact, we protect, repair, and care for millions of household products and appliances each year.

    Operating in the US, the UK, Europe, and Australia, we work with some of the biggest manufacturers and retailers around.

    Plus, we’ve been in business for over 100 years. So our customers—and our partners—know we’ll keep delivering exceptional experiences they can trust. With experts on the ground across the US, our specialist experience in protection plan solutions is unmatched.See more

  • email customersupport@us.domesticandgeneral.com
  • call 8663333134
  • language https://domesticandgeneral.com/us

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