Review Time
Extremely Disappointing Experience – Deceptive Sales, Lack of Support, $70,000+ Equipment Wasted About two years ago, we purchased an air compressor from a company and paid in full upfront. The sales representative assured us in writing that the compressor would be packaged, installed, and supported by their technical team. Trusting these commitments, we proceeded with the purchase. Upon delivery, we were dismayed to discover that the unit was not fully assembled and required extensive on-site assembly by us. The installation manual was vague and confusing, and crucial technical details were never adequately explained. We asked multiple times for the company to send a technician to our site, as promised. We have emails confirming that they acknowledged this request and stated they would send someone. Ultimately, no technician ever arrived. When issues surfaced post-installation, the company quickly blamed us, insisting the installation was incorrect — despite: Their documentation being insufficient Their refusal to provide on-site assistance Their failure to uphold their original installation promise The salesperson became defensive and uncooperative, prioritizing argument over resolution. Consequently, this compressor — which cost us around USD 70,000–80,000 — has never been operational for even a minute and is now unused in our warehouse. From our experience, this company seems to function merely as an assembly entity with extremely poor after-sales support and dubious business ethics. I strongly advise potential buyers: do not trust the verbal or written commitments from their sales team, and be ready for a lack of real technical support after payment.
Hello, I'm a sales director at the company. We are a North American manufacturer and ship numerous units across the US, Canada, and Mexico. While we are not flawless, we strive to resolve any issues that arise. Most complaints I encounter revolve around warranty and customer service. If you require further assistance, please feel free to contact me. At our company, we produce durable, reliable compressors and provide them at reasonable prices.
I operate a small tire shop and needed a space-efficient solution that performs well. I discovered an “all-in-one” deal from the company and, to be honest, I was skeptical at first. But I found out they actually manufacture the compressor locally! I went to their facility and saw it for myself. Other places I visited were just showrooms with empty promises. So I decided to give it a try. This unit is incredibly quiet. They call it AirCenter, but I think of it as the ultimate package — tank, dryer, and compressor all in one. Just plug it in and you're ready to go. It even comes with a 10-year warranty, which is quite good. After some research, I learned their facility has been around for about seven years, which reassured me. I spent around 12K for the 15-horsepower unit. It runs smoothly and quietly. I’m genuinely pleased with it. Excellent equipment, fair pricing, and made right here in the region!
We operate a chain of supermarkets. I acquired their 10HP Aircenter unit in February 2025. It has performed flawlessly and I’m now looking to purchase two more units. They offer an exceptional warranty. Just ensure to install according to their manual and adhere to the maintenance schedule. They handle everything else.
I am currently facing a very frustrating and potentially illegal situation with the company. Coercive sales tactics, such as disabling equipment unless you buy expensive parts, are serious and may breach consumer protection laws. Here’s what I recommend: 1. Document Everything: Keep thorough records, including dates, times, names of representatives, and any demands made. Save all communications. 2. Contact the Company Directly: Send a formal written complaint, clearly stating your issue and demanding a resolution. 3. Report the Issue: Contact consumer protection agencies to report unfair practices. 4. Consider Legal Action: Consult an attorney if the situation warrants it. It's crucial to act promptly to safeguard your rights.
I've been using a 50HP compressor from the company for three years without any issues. It connects to their server online, allowing both us and the company to monitor usage time easily. This system eliminates guesswork regarding maintenance or filter changes. I appreciate that maintenance costs are transparent, based on actual usage data. Their technical support has been excellent; they patiently answered my questions about filter changes. As long as we follow installation guidelines and perform regular maintenance using OEM parts, they always honor their warranty. For instance, they replaced my inverter within just two days without a hitch. If you're considering air compressors for your workplace, I would definitely recommend this company.
Since 2022, I have been using five 50 HP, 600-volt VFD-driven compressors, and they have far exceeded my expectations. They offer the best value in the market, and their build quality is truly impressive—something I can assert after 35 years in the mechanical field. Their durability and performance stand out, supported by a responsive and reliable customer service team. I’ve followed the recommended service plans, and whenever I’ve needed warranty support, the process has been quick and hassle-free. For anyone seeking high-efficiency, robust compressors with excellent after-sales service, I highly recommend this brand. They excel in both quality and support, making them a wise long-term investment.
The company refuses to honor the warranty under various pretexts, often citing whether the compressor has connected to the internet recently. They provide no pricing for replacement parts for the same reasons. Currently, they are denying a replacement for an aftercooler with a cracked weld because the compressor hasn’t connected to their server in a while. The reason for this disconnection is a faulty Bluetooth dongle, which they also refuse to replace.
I purchased a unit two years ago, expecting it to work with our standard 240v single-phase power supply. Since then, the inverter fan has failed, and I still haven’t received a replacement after six months. A main air line developed a leak, but they refused to send a replacement. Now, they claim nothing will be covered under the 10-year warranty because the permissible input voltage is 208-230v single-phase. However, my power company confirms that the standard single-phase voltage in the US is 240v, which cannot be changed.
I purchased an air compressor from the company last year. They manufacture their compressors locally. Honestly, the quality, performance, and service surpass those of any competitors. Their compressors are impressively quiet. I recommend everyone consider their compressors.
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