Review Time
DO NOT BUY FROM THIS COMPANY. Coat was too big and after copious amount of emails going back and forth I decided to keep the coat and they agreed to a partial refund so I could have the alterations done myself. SO GLAD I DIDN'T PART WITH THE COAT as I would have no coat and no refund. Disgusting business acumen. The quality of the stitching is poor in some areas of the coat. Overall all a really bad experience and I'm going to take this further if I can. But given they state USA they are in India so don't hold out much hope. STAY CLEAR
Customer ServiceI bought the Poldark Coat for my husband for Christmas. Unfortunately, the fit wasn’t right. I contacted customer service and their response was quick and always immediate and they offered a couple of ways to fix my issue. I was impressed with the customer service I received. I appreciated the quick responses to all my emails. The quality is good and we were able to get the right fit once I sent the measurements. My husband loves the coat.
There was a mixup on my end which caused me to receive the wrong jacket. I contacted customer service, and they responded promptly - offering solutions to the problem. Ultimately, I ended up with the jacket I wanted. If you're thinking about getting the Laurel Lance Black Stitched Leather Biker Jacket, I can tell you that I'm very pleased with it. The reason I didn't rate 5 stars is because the original shipment was promised before Christmas, but didn't arrive until well after. That was super upsetting because the jacket was purchased as a gift.
This company are horrendous, they WILL take your order, send your the worst item of clothing you’ve ever seen and promise you a refund.You will never receive your money back. A woman named LISA AMBER will contact you with many promises and screen shots of FALSE bank papers and LISA AMBER will request you remove your reviews so they can continue their SCAM. PLEASE DO NOT USE USA JACKETS OR UJACKETS BOTH ARE THE SAME COMPANY
I would not recommend doing business with this company. I needed a different size and contacted customer service. I have tried three times to contact them and have yet to receive a response. Beware-if you make a purchase you will be stuck with what you get.
This site is a scam. I ordered a sweater for a friend during the Boxing Day sale. After waiting the "guaranteed" 12-15 days, I reached out and was told the order was still processing. A few days later I reached out again and was told that the supplier ran out of material and they had to cancel my order. For over a week now, I have been chasing for my refund. They have told me multiple times now that there is a technical error but it feels like they are lying and refusing to refund me my money. I don't know if they are hoping customers give up on receiving a refund but note of caution, DON'T BUY ANYTHING FROM THEM.They have even attempted to send me screenshots of the refund but it has all been lies.GO TO YOUR BANK NOW and ask them to help you get your money back. This is the only way.
I bought the John Dutton Yellowstone Season 3 Leather Jacket for my husband’s birthday. Unfortunately, the fit wasn’t right. I contacted customer service and their response was quick and they offered a couple of ways to fix my issue. I was impressed with the customer service I received. I appreciated the quick responses to all my emails. My husband loved the jacket.
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