Review Time
The jacket/vest is beautifully made. Very durable. Love the accents on the lapels. Ordering, receiving, billing all went smooth. Only problem is the jacket/vest smells horrific. It’s been hanging in the garage for over a week now, trying to air it out. Still smells horrible. Hoping the stench dissipate soon.
I ordered a David Byrne "Big Suit" off the website for USAjacket.com and received a suit which had no resemblance to what was posted on their site, including the price. Listed at $ 119 with a $ 20 discount, I should have been billed $ 99. Instead, I was billed $ 159 less $ 20 for a total of $ 139, $ 40 more than advertised.The jacket would NEVER have passed as a David Byrne Big Suit. The pants were three inches too small, 29 instead of 32. When contacted, they said they would offer no refund. I contacted my credit card company and put the matter in their hands. I also returned the suit which USAJacket finally agreed to accept (but only after eleven email exchanges) including a promise to refund. HA! I had to send my proof of delivery to the credit card company. Just got the final word that USA Jackets has refused to issue any credit of any kind despite their errors, their trumped up prices, their misleading website images and despite their promises to refund if the jacket was returned.If anyone wants to see the "as promised" vs "as delivered" images, just let me know at j c stehli at g mail . com. Obviously no space in that.
FANTASTIC CUSTOMER SERVICE I was searching for Newt Scamander’s New Coat and came across this site. They were using stock images to sell the coat. Obviously I was very skeptical but I gave them a chance. I don’t regret ANYTHING. They were very friendly and answered every question and request I had. I asked if they could show me the finished coat before they shipped it so I could see what I would be getting and they sent me detailed photos of the coat and it was perfect. They were nice enough to tell me that if I didn’t like the final product, they’d refund me. When I received my coat I notice the design was printed on and not actually threaded wool but it photographs so well! You can’t even tell. Buy with confidence. USA Jacket is Legit!
Update to my previous review about this company and my order for a John Dutton Jacket. I had spent weeks trying to get what I ordered without costing me any more money and gave them till January 28/22 to sort things out. When they ignored me I wrote a review. Feb 2/22 they came back and offered me a refund of $100.00 and said I could keep the useless jacket that they sent me. Even though I would still be out $55.00 I accepted their offer Feb 10/22. Interesting once they read the review they said they would only provide the $100 refund if I removed the review. So in essence US Jacket wanted to buy a good review for $100.00.Sorry cannot be bought and would highly recommend not to purchase from this company.
I purchased an Elder Maxon Battlecoat from this company. The order process was easy and my package arrived quickly. Problem is, it's a size too small and every attempt to contact them regarding an exchange has been ignored. The exchange form on their website generated no response. The chat function on their website only produces generic responses. And the "phone number" is a whatsapp link that doesn't get responded to at all and disconnects instantly if you try to call it. And the account I made for the purchase now won't let me log in.Update:USA Jacket has finally gotten in touch with me, and is now holding my exchange ransom unless I delete this review.
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USA Jacket is a one stop platform for all those who are looking to buy authentic leather garments that are inspired from Superheroes, Movies, TV Series and Celebrities. We promise to deliver Jackets as per your expectations in very reasonable price on ...
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