usenaomi.com

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1 Based on 6 reviews

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6 Reviews

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Rita M.
AVOID THIS SERVICE AT ALL COSTS!!!

AVOID THIS SERVICE AT ALL COSTS!!!
My order has yet to arrive after 12 weeks!
Extremely untrustworthy customer support!
I am in the process of seeking a refund through my payment provider!
This service seems to be a scam, and the numerous negative reviews confirm my experience.

1
Date of experience: Jan 07, 2026
Lawrence Barnes
I wish I could give this brand a zero rating.

I wish I could give this brand a zero rating. My experience mirrors what others have shared here. I saw an ad on social media and thought the brand was legitimate because it was verified. Unfortunately, I was mistaken. I made a purchase on November 8th and waited 21 days without any updates on my order, which had been marked as preparing for shipment. When I reached out, the response was to wait 24 to 48 hours due to high inquiry volumes. On November 21st, I received a partial tracking number, indicating my order was in transit and to expect it within 5 to 10 business days. It finally arrived on December 9th, but the shoes didn’t fit at all. On the same day, I requested a refund within the 14-day window. After two days, they only offered me store credit instead of a refund to my original payment method, citing changes in customs regulations as the reason for not providing free shipping, which contradicts what’s stated on their website. When I asked for a refund, I received no response. It's been 7 days since I requested a return label and refund, prompting me to report this brand as a potential fraud to my bank. Bottom line: THIS COMPANY IS A SCAM TO EXTRACT MONEY FROM CUSTOMERS. DO NOT TRUST THEM, DO NOT MAKE A PURCHASE!

1
Date of experience: Dec 15, 2025
Risa Morris
Regrettably, I must provide negative feedback...

Regrettably, I must provide negative feedback regarding the shoes. Firstly, there was a significant delay in delivery (I was informed the package was lost), and secondly, the quality was disappointing. I wore the boots just once and discovered they are not scratch-resistant at all. They showed marks from the very first day of use. As the saying goes, "you get what you pay for." However, the amount I spent was considerable. I would recommend avoiding this platform.

1
Date of experience: Dec 15, 2025
glunt83
I completed my payment on November 12

I completed my payment on November 12, 2025, and unfortunately, the package is still in transit... 🤦🏻‍♀️

1
Date of experience: Dec 15, 2025
Fivola6794
I never received my boots

I never received my boots. Do not order!!! They keep your money!!! They are thieves!!! Do not buy!

1
Date of experience: Dec 10, 2025
Poor Quality and Service

Avoid purchasing from this Instagram boutique; it's a scam. I ordered a pair of boots on November 2, 2025, which was supposed to include a free item (a pair of tights). On November 18, I requested to cancel my order. Customer service did not respond until November 20, just hours after I received a notification that my order had shipped. I got the shipment on December 2 (without the free item) and asked how to return the item. The boots I received do not match what was advertised. This has been a very poor experience, and I'm left with a pair of boots I will never wear due to shipping costs and tariffs.

1
Date of experience: Dec 03, 2025
Narcissa Barnes
If only a 0 rating were possible

If only a 0 rating were possible, I wouldn't even rate this brand with a single star. Like others have mentioned, I had a very similar experience. I saw the advertisement on social media and, thinking it was verified, assumed the brand was legitimate. I made a purchase on November 8th and waited 21 days before inquiring about my order, as the status had been 'preparing shipment' since then. There was no information about any delays. The immediate response to my email was to wait 24 to 48 hours for a reply due to high inquiry volume. I finally got a response on November 21st with a partial tracking number. I was told it was in transit and to wait 5 to 10 business days. When it arrived on December 9th, the shoes didn't fit at all. I promptly requested a refund, as they have a 14-day window for that. After two days, they offered store credit instead of a refund to my original payment method, citing changes in shipping regulations that were not mentioned on their website. The information provided was inaccurate and misleading. When I requested my money back, there was no response. It's been seven days since I emailed them for a return label and refund. I've had to report this brand as fraudulent to my bank. In conclusion: THIS COMPANY IS A TRAP DESIGNED TO TAKE MONEY FROM CUSTOMERS. DO NOT TRUST, DO NOT PURCHASE ANYTHING!

1
Date of experience: Nov 08, 2025
Matilda Parker
This is a scam

This is a scam. I received my boots 35 days later in the wrong size and color. They refused to cover the return costs, and I never received the promised free item.

1
Date of experience: Nov 05, 2025

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