Name: vagparts.com.au
Telephone: 000000000
Rating: 3.1

B H Guest

Great 034Motorsport Software, Poor VAGPARTS Support

The 034Motorsport DQ381 TCU tune for my 2019 Audi is an excellent product. However, the customer service experience with VAGPARTS Australia was disappointing and unprofessional. When I reached out to clarify why only a "Stage 1" file was available, the response from Jonathan was incredibly curt, lacking any greeting or polite sign-off. His statement felt defensive and dismissive of a legitimate technical question. 034Motorsport makes a top-tier product, but the support from this vendor does not match the product quality.

Date of experience: Feb 16, 2026

B H Guest

2 weeks ago

The 034Motorsport DQ381 TCU tune for my 2019 Audi is an excellent product. However, the customer ser

The 034Motorsport DQ381 TCU tune for my 2019 Audi is an excellent product. However, the customer service experience with VAGPARTS Australia was disappointing and unprofessional. When I reached out to clarify why only a "Stage 1" file was available, the response from Jonathan was incredibly curt, lacking any greeting or polite sign-off. His statement felt defensive and dismissive of a legitimate technical question. 034Motorsport makes a top-tier product, but the support from this vendor does not match the product quality.

Date of experience: Feb 15, 2026

Kazim Agaoglu Guest

5 months ago

Pleased with the service received from…

Pleased with the service received from Jonathan on Liqui Moly DCT 8100 recommendation and prompt delivery.

Date of experience: Sep 12, 2025

Alexander Nguyen Guest

5 months ago

Product as described

Yes Customer support wasn't great but I received my items on time quick and simple just make sure to read fine prints.

Date of experience: Sep 05, 2025

Arabella Bell Guest

8 months ago

They don't reply to emails

They don't reply to emails; you can't call them either.

Date of experience: Jun 16, 2025

Swaine Price Guest

1 year ago

I asked about shipping times

I asked about shipping times, and the reply was all the info was on their website and answering this was a waste of their time. Glad I didn't waste might placing an order.

Date of experience: Feb 24, 2025

Randolph Rogers Guest

1 year ago

Purchased a very simple straightforward…

Purchased a very simple straightforward product for my Audi. Received within 3 days. Wasn’t the cheapest in comparison to eBay or Amazon, however I wanted to go with a trusted supplier. Will buy again.

Date of experience: Dec 18, 2024

WL Guest

1 year ago

WARNING

WARNING! You are ordering a product, not buying a product, even though they charge you for the full value of the parts. Prior to ordering, I was provided incorrect information and as a result only part of my order was supplied. After I enquired about the incomplete delivery, the order for the unavailable parts was cancelled and refunded, which leaves me with incomplete parts which can't be used. AVOID!!!!

Date of experience: Dec 14, 2024

Claire Ross Guest

1 year ago

VERY HARD TO DEAL WITH VAGPARTS

Very hard to deal with VAGPARTS, they don't reply to emails while waiting for parts takes months to arrive. They are very unprofessional!I've ordered some parts from them on 26/09/24, 2 weeks later nothing. I've try to contact them, the only way is through email. I receive a reply on 14/10/2024 that they do not have parts in stock so it will take another 1-2 weeks to arrive. Can't really trust them!