Review Time
Our experience with Vault was of excellent from beginning to end. All phases of the flood clean up experience were handled beautifully. The drying and clean up company arrived just a couple of hours after we called to place a claim. The Vault representatives were in contact with us continuously. The insurance adjuster quickly prepared his estimate, and we received our check just three weeks after reporting the claim. They were truly great.
I went with Vault years ago due to the reputation of great service I heard about. With our claim, I feel I was treated like a second class citizen. The adjuster that handle claims in my area should be working for one of the insurance companies that advertise during Jerry Springer (The General or the duck). He should not be working with your clients that are business owners and understand and live by good customer service! From the start, our first call to report our clam, he did not show up for our appointment, When we asked why he stood us up he told me my insurance was cancelled the prior month due to lack of payment. After a short heart attack thinking we missed a payment, we found out he was incorrect. When I told him I had proof that Vault was paid, he said "Oh, maybe I was looking at the wrong account". Other then the adjuster, I have been happy with Vault!
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Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
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