Review Time
The Service Line endorsement was subrogated to another firm that underperformed their responsibility under my insurance. They were not responsive, provided no verification and simply denied my claim under the presumption that since I couldn't prove otherwise, the service line was older than 50-years. They had no facts or evidence, took no initiative even though it is highly unlikely they were correct. Neither they, nor Vault responded to our request to reconsider the claim.
Golf size hail damaged our roof-verified by two independent engineers and two roof contractors. Vault refuses to pay the claim. Then cancelled us. We have major damage inside our house now because the roof damage was not repaired and is now leaking inside. Shame on VAULT. Don't believe their hype.
My wife lost one earring while at a luncheon club event. I notified Vault, got an estimate for the replacement earring from the jeweler who sold me the original pair, and we reimbursed by Vault all within about a two week period. The process was easy, pretty quick, and painless and required no "follow-up" or "prodding" calls or emails. I am very happy and completely satisfied with the results and the overall claims experience.
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Vault offers high net worth personal insurance and customized solutions for individuals and families. We’re not just insuring assets, we’re reducing risks with data-driven technology to protect what matters most – cherished moments, family memories, and priceless legacies.
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