Name: vault.insurance
Telephone: 8443682858
Rating: 4.2

Jeremiah Harris Guest

Water damage in our home

We had water damage in our home. Never having a claim like that, we were very concerned, but then we were very pleased with the way Vault Property Adjuster, Richard Smacchia took care of things. He handled our claim very quickly and we were happy with the way he explained the process to us.

Date of experience: Feb 02, 2023

Carole Wilson Guest

3 years ago

We were cancelled for not having a roof…

We were cancelled for not having a roof that was to the protocol of requirements for coverage. However after having Vault inspect the roof with their own company they found nothing wrong with the roof not once but 2 times. So the question is if there’s nothing wrong with the roof then why are you cancelling us

Date of experience: Feb 01, 2023

Woodrow M. Guest

3 years ago

LauraLeigh was awesome

LauraLeigh was very helpful and did a very diligent job understanding the claim. I was very pleased with the way she handled everything so efficiently.

Date of experience: Jan 31, 2023

EwynaK Guest

3 years ago

It was super easy

It was super easy. No haste at all. Answered my call right away as well. The claim check was delivered electronically the next day.

Date of experience: Jan 26, 2023

Griffin Smith Guest

3 years ago

The Vault claims adjuster was very helpful

The Vault claims adjuster, Lauraleigh Weaver, was very helpful in explaining how my claim would be handled, and she was very professional and efficient in getting the claim processed and paid.

Date of experience: Jan 20, 2023

Hilary Ross Guest

3 years ago

This is a service oriented business…

This is a service oriented business when that just doesn’t exist anymore in today’s world. Just really disappointed that you have pulled out of Louisiana!!!!

Date of experience: Jan 16, 2023

Odette Scott Guest

3 years ago

Excellent Service and Follow Through

We moved to Vault over the past two years and this was the first claim we had. I am not sure our claim and repair could have gone better. From the first call Vault took over the claim and repair process and simply made the repair as easy as possible. Honestly could not be happier with the service.

Date of experience: Jan 11, 2023

Russell Anderson Guest

3 years ago

AWESOME CUSTOMER SERVICE

Words can’t describe how great of experience it was working with Vault. They made my insurance company look like dog food. Matt Hughes, my point of contact, was exceptional. They should clone him and deployed him at other locations- honestly. I could not have been happier. I am actually looking at switching from present insurance company to Vault because of my experiences with Matt and Vault!

Date of experience: Jan 08, 2023

Clover Patterson Guest

3 years ago

1587 Deerfield Road flood

Richard Smacchia was great to deal with. he had a remediation team on site immediately, followed up with us regularly and made a stressful progress much easier to deal with

Date of experience: Jan 07, 2023

Drake Guest

3 years ago

Bad first experience

Vault agents gave me the wrong instructions for a claim which led to a reduction in my coverage. I switched to Vault because I was told it was in the same class as AIG and Chubb. But my first experience was more like State Farm where claims does everything possible to limit what they cover.