Name: vault.insurance
Telephone: 8443682858
Rating: 4.2

TP Guest

2 years ago

Great timely communication via phone &…

Great timely communication via phone & email, both with us & vendor!!

Date of experience: Sep 18, 2023

KG68 Guest

2 years ago

Immediate response.

Date of experience: Sep 08, 2023

AH Guest

2 years ago

Above and beyond …

Communication and the help provided in establishing value of loss was excellent. I felt as if someone really cared about what I was going through.

Date of experience: Sep 06, 2023

StardRGamer Guest

2 years ago

Do NOT pay their "Surplus Contribution" fees--Will drop your 5 policies if they don’t want you anymo

We have paid into these policies for several years at a premium with the expectation of not paying the additional surplus contribution fee after we had been with them for 5 years. Instead of getting to this point, they dropped all of our policies without a single claim because they want less coastal exposure. The reason for dropping us on the non-coastal property as well as auto and umbrella is “not enough policies.” Really Vault? Would not recommend, especially if they front-load extra fees with the promise of the additional "surplus contribution" falling away after being loyal customers and staying with them.

Date of experience: Sep 06, 2023

Jan Lewis Guest

2 years ago

Pure professionalism

Pure professionalism. Thank you.

Date of experience: Sep 05, 2023

Ella Guest

2 years ago

Bad accident smooth claim handling

I called and was treated great, everything went smoothly from evaluation of claim to loaner car, there wasn’t any questions I had .

Date of experience: Sep 05, 2023

balkimort99 Guest

2 years ago

Prompt response

Prompt response. Krista Tankersly and Teresa were very detailed and helpful throughout the entire claim process.

Date of experience: Sep 04, 2023

DR32 Guest

2 years ago

As a high Net Worth Client that's paid…

As a high Net Worth Client that's paid over 120K in premiums in 3 years they just decided to pull out of the FL market as a "Catastrophic Risk" so they took the money & ran as far as I'm concerned. They also cancelled excess Liability citing no "underlying coverage" which they cancelled. BTW Never Had a claim. POS Scam Company.