Name: vault.insurance
Telephone: 8443682858
Rating: 4.2

Jet Ross Guest

Covered my car rental

Was in a wreck that was other drivers fault. Vault has been easy to work with and just got my reimbursement for rental car I needed.

Date of experience: Dec 11, 2023

Roman T. Guest

2 years ago

Bad experience

Poor service (no return email or call on two occasions).Denial of coverage despite an appeal pointing to a potential grey area within an endorsement.

Date of experience: Dec 11, 2023

Ruth Rogers Guest

2 years ago

The 1st claim never went through…

The 1st claim never went through (reportedly some glitch with the payment system), however, I only heard about when I called after so much time had passed. In the end, a check was overnighted to me.

Date of experience: Nov 27, 2023

Darby Barnes Guest

2 years ago

Timely and effective response.

Timely and effective response.God Bless, Steve

Date of experience: Nov 17, 2023

Thelma Lewis Guest

2 years ago

Lost diamond from Linda’s wedding ring.

Linda lost the marquis diamond off her wedding ring when our dog jumped on her and dislodged it. It fell into the snow and we never found it. This was 3 years ago. She finally gave up looking for it and we filed a claim with Vault under the jewelry policy where it was listed along with its appraisal. Vault paid for the new diamond with no problem. Thanks!!! Her ring now looks great!

Date of experience: Nov 17, 2023

Nicholas Kelly Guest

2 years ago

Vault handled our claim in the most unprofessional manner

Vault handled our claim in the most inappropriate manner I have seen from an insurance company in a long time.Vaults hired Engineer was completely negligent and fraudulent.We had to hire our own independent engineer to put the report together to show all of the hail damage. It was very easy for them in their pictures matched the pictures first submitted by our roofer. Vaults engineer essentially said there was no damage, but there was physical damage all over our roof that anyone could see.I would not recommend vault to anyone whatsoever even though they paid our claim once we submitted our engineers report.My understanding is that vault is trying to compete with nationwide private client Along with Chubb and other high-end insurers.Vault is nowhere near the class of those high insurers

Date of experience: Nov 17, 2023

Meara Harris Guest

2 years ago

outstanding adjuster experience.

Our adjuster Donnie was very responsive and took care of everything. Highly recommend.

Date of experience: Nov 03, 2023

Ivor Guest

2 years ago

Great initial experience but then policy not renewed

Original review… Very prompt response, felt like I was dealing with a business partner rather than an insurance adjuster. Thank you!Update 11/20/2023My Agent just called me and told me that he received a letter of non-renewal. He asked why and they would not give him a reason. I makes me believe that because we had a claim, even though it was a no fault claim, that they are not renewing us.