Review Time
On the 6thof April bought a rear light for jaguar and they sent email on the 7th to confirm part had been sent and will be with uswithin 2-3 working days, then received a text saying it would be delivered on the 8th of April, but it did not arrive so phoned DHL the courier company and they said they hadn't actually received the part to deliver to us, so phoned vauxspares for them to say DHL have got it and it must be at a different warehouse and it will work it way to us by Monday 12th so waited again and last night decided to contact paypal to open a case to shimmy them along and phoned them this morning for them to say because we had donea chargeback they can no longer send us the part but they toldusit was sent last week!!just hope we can get our money back through PayPal now
Do not use this company they RIP you off. They take your money and say item is sent when it is not. 3 working days ? I ordered on the 6th now the 14th just hoping PayPal can get my money back. I have opened a case so just the waiting game now I suppose.
Ordered parts for £305 about 8 weeks ago. Parts were damaged in transit so they tried to find me spares - totally fine, accidents happen. The new parts were in wrong colour so I decided for a refund to avoid respraying. 4 weeks after original payment, nothing. 6 weeks later, nothing. 8 weeks later I finally received my money back. This is after about 15 phone calls over the last 4 months but I was always just fobbed off. Massive thanks to ray who finally sorted this out for me. This guy is the only good thing about the company.
Once again these guys and gals go above and beyond, extremely well packed, delivered BEFORE expected date, and in excellent condition. these guys are the real deal. if you are looking on here to see if you can trust (pilot?) :) them, them rest assured, you will be in good hands
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