vaux-spares.co.uk

3.9
3.9 Based on 121 reviews

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Average Rating

3.9

/
5

121 Reviews

5 Star
70%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
29%

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Cosmin  Petrean
Bought an engine with 90days warranty…

Bought an engine with 90days warranty they saidCame with no receipt and no warrantyAfter I received the engine I installed to the car and was rubbish , knocking Smokey ... they knew is faulty hence no warranty Returned and received by seller and didn't want to refund mi got them in court so we will sort it out NEVER BUY FROM THIS RUBBISH SELLER RUBBISH CUSTOMER SERVICE RUBBISH DELIVERY

1
Date of experience: Aug 07, 2025
Yvette Walker
Faux /vaux spares?.

Lied about delivery,constantly changing the dates, insanely rude customer service, gave them innumerable chances to alleviate the situation but it just got worse. Asked for a refund and was made to feel like I was the one in the wrong !!Do not use them unless you need a frontal lobotomy as it ruined my whole trust in distance selling .

1
Date of experience: Jul 31, 2025
Shania Smith
AVOID AVOID AVOID at any cost !

AVOID AVOID AVOID at any cost !! You have been warned !! I purchased an engine if them - took 2 weeks to arrive as they continually lie about everything ...when it arrived it was damaged and defective ..more lies followed - i eventually got them to collect the engine after getting the spares company involved that I ordered it through ...now been waiting 2 weeks for a refund ...more lies !! They should be shut down

1
Date of experience: Jul 14, 2025
Caleb Rogers
Complete Con Men

Complete Con Men. This company needs closing down. First sent a engine which had clearly done alot more millage than stated, was rusty and was faulty and had blowby. They finally agreed to collect it and send a replacement. No replacement ever came and no refund was ever received. I was lucky as the finance was responsible for the repair not myself and they have had to take the hit not myself. As I wasn't responsible for the actual repair in the first place Moneybarn have been told by the Financial Conduct Authority to reinburse me in full. This company now owes several thousands of pounds to Moneybarn. Lets hope Moneybarn (Vanquis Bank) take them to court. DO NOT BUY FROM THIS COMPANY. If you do you will be sold faulty parts or will receive no parts at all and they will keep your money.

1
Date of experience: May 16, 2025
Charity Parker
Don't buy of these scam artists

Total scam company have reported to trading standards sent me a engine that was knocking and used a courier 24 7 express which has equally bad reviews, Had the engine fitted and it's knocking lost 3k on that engine and the fitting cost these people should not be in business

1
Date of experience: May 10, 2025
Reggie Johnson
Complete scam

Complete scam. Ordered 3k engine “it’s on its way it’s in it way” staff insanely rude. Avoid avoid. Gave them the benefit of the doubt. Provided details for the “delivery” company which is also a scam when you go into their website. Complained to first choice who they use to scam people through. Avoid like the plague. Have now had to raise a dispute with the bank to get funds backs

1
Date of experience: May 01, 2025
Aidan C.
AVOID!!!!

AVOID!!!!! THE GOODS(door) WERE NOT DELIVERED,THE MONEY WAS STOLEN AND NOT RETURNED,THEY WERE RUDE AND INSOLENT ON THE PHONE.NIGHTMARE!!!!!!!

1
Date of experience: Mar 15, 2025
Flint Hughes
Engine

excellent product and service will be buying more

5
Date of experience: Jan 20, 2025
KingRex120743
Avoid at all cost

As per the below..Ordered an engine over £3,000, never arrived - every week they say their accounts will process a refund.. Never do. Now having to go through court procedure.Save yourself a headache and avoid these scam artists.

1
Date of experience: Nov 22, 2024
Chas Anderson
Avoid at all costs

Bought a part which subsequently did not work, so couple of days later took it back to their yard, was verbally abused by some guy because I had the audacity to ask for my money back, he said they have to test it before they refund me, i advised him of the English laws that let me return non working goods without question and he said he did not care and I cant have a refund without it being tested (the only way to test this goods is put it into a stripped out car and rebuild it first). Despite two subsequent phone calls and no call backs chasing my refund I have now taken the measure of giving them a fixed date for a refund (via signed for communication) or I will without further communications start legal proceedings which will quadruple their debt to me and if they fail to pay with give the company a CCJ ... its time these companies realised the law makes the rules not them

1
Date of experience: Aug 09, 2024

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