Review Time
I’ve never given any business five stars but truly can’t fault Ventura, I discussed on the phone what I needed and agreed on an awning and price, they sent me an invoice which was paid and the order appeared on Apple Pay and tracking, almost immediately I received tracking from DHL and Ventura so I knew exactly what was going on, it arrived today in the agreed time slot and I fitted it within 30 minutes. Absolutely no stress or misinformation why the hell can’t all companies be like this.
From the first enquiry to the call back I got was none stop helpful. Even parts I needed for my pre owned rooftop tent. Ventura had it sorted. New cover no problem✅ poles for windows no problem ✅ how to fit new cover. Links to how to ✅. Even new product information on thermo inner for colder weather. Unfortunately I’m a fair weather camper. But never say never. Now I know where to buy add on’s from. As by the way was really good price. Highly recommend Ventura for quality and outstanding customer services and dare say aftercare if it was ever required.
I had a pleasure to meet William today at Ventura HQ spent great time talking about camping technicalities and available products and accessories, spent more money than planned but I basically couldn’t resist the deals I was offered. I left this nice place happy and convinced that all my shopping will give me more amazing time on my future adventures.It’s not my first tent but surely te best I ever had.
I have purchased a roof tent previously (10+)years ago , been all over south England using it. Extremely easy to set up and take down. Very comfortable, best thing is you can leave your bedding/sleeping bags and pillows in there when packing up. The quality is as good if not better than the “very” expensive brands. With 10+ years absolutely no wear on fabric/zips etc. It is expected that the rain cover looks a bit tired due to a lot of Road and off road use, but it still don’t leak. Purchasing from Ventura roof tents is a breeze very good customer service and especially after sales care is top notch. I recently wanted more accessories from them and 10+ years later they still remembered who I was. Thank you William and team. Couldn’t rate them any higher - JC
This has to be one of the best customer services I've received from a company. Prompt replies and great depth of knowledge of their products.The roof tents are superior quality compared to all the horror stories I've heard from competitor companies. I've heavily used their 1.4 extended roof tent for 2 years and multiple holidays and it hasn't degraded in the slightest, fantastic construction and quality. Purchased numerous accessories (canopy's and awnings) all with equal quality.I cannot fault their service (customer, fitting, aftercare) and wish all companies would offer such support!!
Absolutely fab customer service, they answered my questions helpfully and efficiently before I purchased one of their pull out awnings.The awning itself is easy to fit and easy to use, I can't wait to get some proper use out if it! I love that I can fit it to my van without the commitment of drilling into the bodywork!
Would HIGHLY RECOMMEND.From start to finish the support was brilliant. Charlotte was amazing, always on hand to help with any queries and questions I had. From choosing the right products, install and roof/tent integration etc, she was absolutely brilliant. And then of course is the tent which is brilliant. Incredible value for money when compared to other suppliers with a much better design imo. Great 360 degree views, spacious and comfortable and of great quality throughout. Also, worth mentioning the installation instructions which were very clear to understand and follow. But I must mention again the customer support from Charlotte which was always speedy, professional and friendly. I'm 56 and can't remember customer support so knowledgeable, caring and professional from any other supplier I have dealt with. Charlotte even offered to go above and beyond with helping me with a supplier delivery issue, which was no fault of Ventura of course, again demonstrating her passion for ensuring customer satisfaction.So, 'Diolch o Galon' from Wales (Welsh for 'thanks from the heart').
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Ventura is proud to offer premium quality roof tents direct to your door. Based in Epping, Essex. Most affordable yet highest quality roof tent on the market.
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