Review Time
I had an exceptional experience with Ventura Roof Tent Company! From start to finish, the service was smooth, and professional, and exceeded my expectations. The team was incredibly efficient and attentive to every detail.What truly stood out was the friendliness of the staff. Everyone I interacted with was welcoming and eager to help. They went above and beyond to ensure that I was informed and satisfied throughout the entire process.The combination of excellent service and a supportive, friendly team made my experience with Ventura Company fantastic. I highly recommend them to anyone in need of reliable and top-tier service. I will definitely be choosing Ventura again in the future!Special thanks to William,
We hit a bit of a snag with our Ventura Tent annex whilst on holiday in France and contacted Ventura customer services advising what had occurred. I can only say that the response received was immediate and positive with a solution as to how the matter would be resolved. No quibbles, no trying to wriggle out of providing a replacement.Email updates were received on a regular basis in relation to the collection and dispatch of a replacement of our tent annex. Overall my experience as been extremely positive and can only thank the Ventura Team for their professionalism in dealing with our problem with respect and an understanding of the predicament we found ourselves.
Had a great experience with the customer service team at Ventura recently. After purchasing a 270 degree awning which was faulty and unfortunately broke while being set up, the team went above and beyond to resolve our issue. They agreed to exchange it for a standard side awning and refund the difference in price as we did not want another 270 degree awning. Within a week they had a sent us a box to send ours back, collected it, sent us our new one and issued the partial refund. After using our new awning over the weekend we are much happier with it, and very pleased with how the team resolved the issue.
Buy Cheap, Buy Twice. Be prepared to have very incomplete instructions, but that's fine it's relatively ok to figure it out. The issue lies with the wrong parts being sent. I ordered the Deluxe 1.4 Roof Top Tent and the 2.5m side awning. For the tent luckily I had spare parts such as nuts, bolts lying around but for the side awning the drill holes for the bracket were misaligned. I couldn't drill new holes as every hole was off and the spacing of these incorrect holes didn't allow for new ones. I did buy my items in 2021 but only got round to fitting them recently. Unfortunately I wont be able to take the side awning on the trip with me without fabricating new brackets. Edit: The order number for the awning was ORDER #5628. Edit 2: Customer service did call upon seeing this review and offered new parts / discount on other items. Kindly declined as I am based abroad so it's a bit of a faff but appreciate the customer service and the offer.
Well Iv slept in my rooftent a few times now but last night I got to test it to the limit with gale force wind & rain. It help up soooo well! Leaked the smallest amount in the corners but we were in the middle of a 60mph storm!! Would highly recommend! Loads of space, comfy & retains heat well! Overall would recommend! 😊
The tent we purchased some years ago is great! It has plenty of room for myself and my husband. It is a family size (8 or more people), we like the extra room. We are having a problem finding a few poles. This past year we had two splinter on us. We are hoping that you can lend a hand or point us in the right direction. Most of the information I have included what I can find. JCA-2090 Vacation Cottage Cabin Tent CA 51122 Store UPC 727002100179WMC-2012-CV2090BThe above tent was purchased @ Walmart Canada.
Dealing with the people at Ventura roof tents is a pleasure. Always happy to help and answer any questions in detail. A really personal service. My tent arrived really quickly. The product is extremely good quality and well constructed. I went for the extended version with annex. Very easy to fit with clear instructions. Nothing fiddly or awkward.Using the tent is a breeze. Fitting the annex is done in minutes and you’re all ready to go.Great, comfortable mattress. A very spacious tent. Ample room for 2/3 adults. The first time we used it was in quite strong winds and it held up superbly. The view is great from the various openings. Much better than being down on the ground. A very different camping experience.Annex is spacious with room for a few people to sit and perhaps 2 to sleep comfortably. Really handy for setting up or storing your equipment or an alternative living space when the weather isn’t playing ball.The ladder is also great quality and very trustworthy.Had some great weekends in this excellent tent already. Looking forward to many more now that I’ve ordered the thermal inner tent to extend the season. Packs away super-easily too.Thanks Ventura!
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Ventura is proud to offer premium quality roof tents direct to your door. Based in Epping, Essex. Most affordable yet highest quality roof tent on the market.
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