Review Time
Received tickets only 3 hours before the event, and in a completely different section. This was a birthday present to my partner, we were so looking forward to it. This caused a lot of disappointment and worry. I was so sad. Customer service couldn't help. Shame on you Viagogo! I can see how you make your money. I could cry.
I could not download my Ed Sheeran Concert tickets (700€) Just spoke to Dayana, Novie and Andra - all of them have received Screenshots and I explained the situation multiple times on the phone and via the chat. Although I submitted, screenshots, was on the phone with them multiple times and spoke to the customer service for hours they won't refund me. Terribe service, never ever again. Would not recommend!
They charged me recently 401 chf instead of 139x2.Their assistant explained that it was additional "Buyer Fee". And this fee was not indicated anywhere when I was doing purchase.I've immediately contacted them for a refund or cancellation but they refused.
Original seller provided misinformation on the ticket age requirements and didn't provide the tickets until 2.5 months after the order, which were non-transferable. Viagogo lets you resell tickets which you don't have and then when I found out I couldn't transfer the misinformation tickets I was charge again. So $900 worth of tickets I can't use that use. Attempted to file a dispute, but when I hit submit the page just errors out and says engineers are looking at it. Very convenient for your dispute to not work...
I spent about €400 on two Enhypen concert tickets. I paid 4 months before the concert and was told that I would only get the real tickets on the day of the concert. Waiting 4 months and not knowing if I would get the tickets was horrible. I was very happy when the online information arrived 4 days before the concert and then the tickets arrived immediately! Thank you Viagogo! Now I Trust you!
First time using Viagogo to buy tickets for one of the sold out shows of Coldplay at Wembley Stadium. I ordered the tickets ~3 weeks before the event and of course not for the original price but that was clear from the beginning. After ordering and already paying the tickets, there was a message that issuing the tickets can take until 3 days before the event. I was supernervous if the tickets would really arrive in time as we also had flights and accommodation to be booked. But yes, 7 days before the event I received an eMail from Viagogo that the tickets are ready for download at Ticketmaster which turned out to be a real hassle. I followed all the instructions but still the tickets were not displayed in Ticketmaster. After 2 days with customer service via Chatbot and nobody calling me back, I was desperate and I tried and tried and tried again for hours and out of a sudden the tickets were displayed in Ticketmaster and I could add them to the Wallet. When arriving at Wembley I was still nervous if the access to the venue will really work, but everything worked perfectly fine, so all in all I am happy with the tickets but the technical process was annoying.
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