Review Time
Hi there
It's been a month now I've return all damaged and stained items back out of my pocket including the information you asked in the email.
I have sent asked information multiple times, and I still haven't received any refund, which is quite frustrating.
Anyway my order number is:-
#75456
Was only shipped out a couple of days ago as I said I would go to trading standards. It come like it arrived from temu the packaging was terrible, and loads of thread hanging out, zipper hardly works, not good quality at all so wouldn’t buy from here again. Also was contracting them through instagram and they were very rude to mex
Whilst I have no issue with the quality of their product their customer service is appalling. When ordering a top before Christmas I couldn’t find a size guide other than how to measure. I emailed and asked them if they had one, their reply just three words “yes we do.” No link to it or how can we be of more service.
I ended up buying three sizes. One of them fitted perfectly. I returned the other two as per their instructions online in January. It’s now the end of February and still no refund. I’ve even provided screenshots of the Royal Mail Tracking site showing it was delivered and signed for. They’re now ignoring my emails.
Extremely Disappointing Quality & No Customer Care
I placed my first order with this company (Order No. 75564) and it will definitely be my last. For the premium prices they charge, I expected far better. Instead, almost every item arrived stained or damaged, and even after laundering the marks wouldn’t lift. I’ve paid far less elsewhere and received much higher quality clothing.
What makes it worse is that I emailed them to express my concerns, and they didn’t even bother to acknowledge it. No response, no apology, nothing.
Stay well clear. This has been a completely disappointing experience from start to finish.
Advertised mystery boxes are a scam. 3 different boxes A, B and C should contain either 3, 5 or 8 items but even ordering 2 DIFFERENT boxes at the same time will only give you 6 items instead of at least 8 (3 in one and 5 in the other).
A jacket I ordered along with those boxes wasn't sent at all at first and we had quite an argument before we eventually received it. No way of getting the missing hoodies...
Both jacket and all the hoodies are of rather low quality, some of them even stained.
DO NOT ORDER FROM THIS SCAMMERS.
They are a joke , i have paid 100£ for 4 premium items + free Carhart piece.
They have sent 2 nike and 1 gap shirts , all from charity shops even thought i should have recieved 5 items.
I have returned all of them without even trying on because for 100£ i could have bought them brand new.
They told me to return tracked (i paid 14£ to royal mail ) and ever since the parcel was delivered to them they stopped answering.
This is the worst scamming website, dont you ever dare to order from them.
I have lost the money 100£ + 14£ tracked and signed return.
Shockingly bad customer service. The item I ordered turned up stained and had obviously been shrunk by the previous owner and was in no way fit for purpose. The item was returned, in line with the companies policy well over a month ago with Proof of Postage/Delivery provided them on two separate occasions, I have received no less than 5 separate promises the refund is being processed, yet here I am with no goods and no refund. DO NOT TRUST.
I was looking for a hooded carhartt jacket for a very long time and didn’t have any luck finding the one that I wanted. As soon as I discovered vintage club uk I was in awe of the range of vintage clothing they have. It was a really easy to use website and payment was able to be made fast and efficiently. I’m definitely going to be buying more items from vintage club uk and I’ll be recommending them to everyone I meet! Looking forward to shopping with you again soon!
I highly recommend not using this service. I placed an order in November, well ahead of Christmas, and it only arrived the day before, leaving me uncertain if it would arrive on time. When I tried to reach out for delivery information, responses were infrequent, and sometimes I received no reply at all. I eventually needed to return the item due to sizing issues and requested an exchange, but I have not received any communication from them since.
This was one of the most frustrating online shopping experiences I've encountered. My order took more than three weeks to arrive, despite my numerous follow-up emails to the service. Each response provided a different excuse rather than honest communication. When the items finally arrived, they were in awful condition—not wearable, clearly fake, and not genuine at all. The quality isn't even worth a fraction of what I paid.
I strongly caution against purchasing from this service. Based on my experience, they seem untrustworthy, and I seriously question the authenticity of their five-star reviews, which seem to be paid or manipulated. Save your money and sanity and shop elsewhere.
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Vintage Club UK is one of Europe's biggest online vintage clothing stores. They offer high-end designer brands and statement fashion pieces at affordable prices. You can find a wide range of clothing, including vintage sweaters, mystery boxes, and rework collections
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