Review Time
Recently went to Mexico and Guatemala with this company. Awful holiday, expensive but done cheaply. Coming through immigration, we had to walk to our bus and the car barrier came down onto my husbands head, splitting the skin and causing him to collapse. We have been offered £300 as a goodwill gesture, because it was out with their control. I asked them if he had died which he could have done (he is 77) would they have said the same thing. Absolutely disgraceful. Please don't book with this company, they do not have your safety as a priority. Their standards have dropped considerably over the last year. I first went with them 35 years ago but will never go with them again. No customer care. Our complaint was not resolved amicably. Unfortunately we are due to go with you to Transylvania, but will never travel with you again.
My husband and I went on a Jules Verne Taj Tour earlier in the year. In essence the tour we experienced did not reflect what we were led to believe we would be doing.When in the first few days my husband sustained an accident caused by the hotels lift we were not supported in the manner we expected from a Gold Standard Travel Company. On our return we had lengthy discussions with JV the result of which they apologised offered us standard compensation and advised us to go to ABTTA. Subsequently we lodged our complaint with them online as this is the only way they communicate with anyone. To date we have received no answer and feel totally impotent that we can not get anyone to listen to our concerns. It isn’t about financial compensation I just don’t want anyone else to take a trip of a lifetime and find it turns into a total nightmare. Think long and hard before you entrust Jules Verne with your dreams.
The holiday booked was cancelled 3 weeks before departure. The replacement offered was appalling. It was a so called River Cruise from Stasbourg....No cruise that i know if is so bad. The boat rattles, creaks and bangs the 'cabins' are more akin to a prison cell. The Heath and Safety is dreadful with evacuation over 3 adjoining boats on narrow badly placed planks positively dangerous. During the night, it would be impossible to cross and anyone who is elderly or has mobility problems would simply be left behind. The quality is dire. Don't bother. For a much lower cost I have booked P&O Stateroom for 2 people next December.VJV did exactly the same to a consultant friend who has also provided the most dreadful reviews. They are not what they were and really couldn't care less.
The Golden Road to Samarkand - Ukbekistan. What a fantastic holiday. The country is culturally rich, very friendly and so much to see and do. Made all the better due to the exacting organisation and admin of VJV customer services team and the exceptional in country guide. He was exceptional. All over every detail, nothing was too much trouble and we were well informed at all times. He earned his tip and more. I can highly recommend this company and this tour. You may find cheaper versions, but having seen other companies whilst I was there, at times they appeared chaotic and disorganised. I having nothing but praise and good words for the the local guide and VJV.
Having travelled twice before with VJV, this time was one not to be repeated. I managed to get a bad cold after a few days and certain people in the group told me I couldn't eat with them and I should go back to my room. The tour manager did nothing to sort this out so I was ostracised for having a cold which I clearly caught whilst on holiday. The tour rep was very pleasant but age inappropriate (20) for the group who were from 64 to late 80s. Although food was served to me in the lounge bar by the time it came it was stone cold. I do not expect to go on holiday and be treated as if I have the plague when I and many other people on the Renoir riverboat were also coughing and sneezing.My previous trip with VJV started badly as they booked flights from Heathrow that were too late to catch the riverboat in Lyon. The flight was delayed but even if it had been on time the boat had already sailed. We ended up wheeling our cases a long way to a hotel to eat, then getting in a small coach for a mad dash to catch up with the boat with a driver who drove extremely dangerously. £100 was given by way of compensation to spend on another holiday with them which I used for the holiday above. Even then they seemed reluctant to allow me to use the £100 having to check with managers even though it was on their records.
Did VJV's Wild Namibia tour Sep 2023. This was my third more recent tour with VJV having done tours with them in the past. Although the actual booking of the tour seemed well organized the after care was very poor. Slow response to emails, poor or incorrect information given and misrepresentation of the tour where the itinery given (and expected to get) did not match the experience on offer to us.A larger than expected group (they added an extra group of six) so to accommodate the now group of 12 we were split into different accommodations. I enquired before the start of the tour, when I learned about the additions, if we would all have the same accommodation and was told yes. this was not the case. The address given for the lodge was incorrect, not even in the same area as stated in the itinery and NO game drives as stated in the itinery (which is what a safari in Africa is all about).Other accommodation used on the tour were of an ok standard but a couple were awful with no air con and poorly maintained with flooding showers. The excuse used is that Africa is a relatively a basic country and these things happen but that's not the case. There were many better lodges nearby with much better facilities. Myself and other guests complained to the local guides used about our individual issues but heard nothing from VJV.I took the privately guided option at an additional £1,300 and was told I would have that to end of the tour at Victoria falls. Then I was told would only have until Botswana, then told would have all the way and so on depending who I spoke to on the phone. It all seemed like the tour was being made up as it went along. I was supposed to have a private car/jeep to the end of the tour and other 11 split between to mini buses but all twelve of us had to squash into a small van to get us to the last hotel with the sorry apologies again. Seems there is not much communication between VJV and local agents used before and whilst on the tours.On my return I approached VJV for compensation for the misrepresentations in there itinery and was offered £200. They admitted that they had issues with the holiday confirmations sent out and were very sorry. I refused the £200 and we finally settled on £400. Nothing can make up for the safari experienced promised but didn't get on this expensive tour.I totally agree with one of the other comments that it's run by young girls that don't have any experience about the places they are selling and about travel in general. Years ago VJV were excellent and I had every confidence in them but sadly not now. This is my third bad experience with them. Shame as they do have some lovely holidaysWould I go with them again......possibly but know from experience to take every thing they say with a pinch of salt and to check every thing out for myself....even flights.
A SUPER well organised Cruise down the 600 Mile Nile on a comfortable river cruiser MS Darakum Delightfulyl professional and helpful crew. Fantastic food with loads of choice. A knowledgeable guide enhanced the visits at all sites Avoiding the heat and crowds where possible Extra Vjv experiences were a bonus and fun. Cruise includes time to relax and enjoy the interesting river banks passing by.. Finishing in Cairo for the amazing Pyramids, Sphinx and City.Good value for money as everything included, except the Balloon Ride over Valley of Kings.Definitly worth the extra !
Went to uzbeckistan office staff useless I think they are working from home. Not told the printer had broken when I kept emailing. 16 days late receiving info Tour guide young and arrogant No whispers to hear the guide talking when you move away Food repetitive One lady going into dementia One man nearky 90 I have elderly mum so wanted to be without the elderly and taking care of them Photos taken guide gave us hats we provided emails still not received. ! Being used for marketing material. ?! Better not as I will be contacting them. Riveria travel for me !
I recently travelled to Sorrento with VJV and thoroughly enjoyed the trip. I’ve been on many previous trips (8) with this company and have always been happy with the service in the UK and when on holiday. The negative comments on here are puzzling. VJV trips typically have small numbers of people on them and a light touch when it comes to being guided. I really like this - I don’t want to be kept under close ‘supervision’, but maybe some people do!
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Jules Verne offers expertly curated small-group tours and independent journeys to some of the world's most captivating destinations. With over 45 years of experience, we create immersive travel experiences that blend discovery, comfort, and convenience. Each itinerary is carefully curated, providing unique insights and unforgettable adventures, guided by experts who will enrich your journey every step of the way.
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