Name: vodien.com
Telephone: 000000000
Rating: 4.4

Billy Morgan Guest

Vodien VPS migration - terrible service!!

Vodien want to migrate us to a new VPS from an old one we have now. They had already told us 3 years ago we had to migrate and we did then. Now again!? When we agreed we needed to move our hosting because we had little option we then had to pay a $150 migration fee. Following this, the Vodien VPS price changed from what was first quoted to us. It almost doubled. Vodien then started invoicing us for a VPS monthly even though we were not using it despite telling them we were not happy with pricing. When I approached the Vodien sales and support multiple times they refused to refund us the debited amounts for something we did not use. We did not even agree that we would, it was suggested. But the prices kept going up and we asked Vodien to hold off. Vodien did not and the VPS continued to auto renew and they saw this as our problem. All I know is had Vodien helped us, we would have stayed. We are now leaving Vodien simply because they were unclear, unfair and unwilling to help. Vodien wanted us to move on their terms and quickly. This is not customer focused and we are out of pocket by hundreds of dollars.

Date of experience: May 17, 2023

Eva Patrick Guest

2 years ago

Great Support

Date of experience: May 17, 2023

CP18 Guest

2 years ago

The problem was identified fast and…

The problem was identified fast and accurate allowing me to proceed with the work.

Date of experience: May 17, 2023

PJ53 Guest

2 years ago

Prices go up for existing customers

When you first sign up, they lure you with much lower prices. They even send emails with low prices for renewal, but when you pay your account and don't pay attention prices go up considerably. No cooling off period, no help. Do yourself a favour, go somewhere else.Re: your reply - I have been in contact with you via chat and email. I wrote several times and the last reply I received was "that's marketing".

Date of experience: May 15, 2023

Jedediah Guest

2 years ago

Thanks for your help!

Emmanuel L. is such a professional to help me resolve my DNS records issue. Issue able to be resolved in a short time.

Date of experience: May 08, 2023

Cliff P. Guest

2 years ago

Fight Hackers with the Help of Vodien Team!

I had a great experience retrieving my account since a CSR officer named Arnel Daguman helped me all the way through from the time it was reported until doing the step by step process to fix everything.

Date of experience: May 04, 2023

Att0m_PvP46 Guest

2 years ago

ticket # 27902380 Arnel was very…

ticket # 27902380 Arnel was very helpful and professional

Date of experience: May 02, 2023

James Coleman Guest

2 years ago

Emmanuel L

Emmanuel L. was able to identify the challenges I was facing with a few simple keywords I gave him. Not only did he provided the solution, Emmanuel L. understood my needs and took care of it instantly! Really happy with the service! 5/5

Date of experience: May 02, 2023

Rose Smith Guest

2 years ago

Good technical support

Mark Abuan is able to provide good technical support and go through how I can setup subdomain as well as follow through on the issue with my domain names verification.