Name: volagratis.com
Telephone: 000000000
Rating: 3.1

Katie C. Guest

Shame

No information about the change of time of the flight and i had also to pay 105 € because the check in was closed 5 hours bevor departing. So tjey didnt could make the checkin, i had to pay first.

Date of experience: May 03, 2021

Bertram Guest

4 years ago

Easy

Easy, fast and accurate!" Really good.I use everytime I need to fly

Date of experience: Apr 20, 2021

Jason K. Guest

4 years ago

Everything went well

Date of experience: Apr 20, 2021

Joshua L. Guest

5 years ago

Horrible experience! No refund for a Covid cancellation

Horrible experience..it's now Easter 2021 and I'm still waiting the refund for my Easter 2020 flight.They don't answer to emails anymore.

Date of experience: Mar 28, 2021

MP73 Guest

5 years ago

No refunds as advertised

No money back, they give you just an expiring voucher after 3 months

Date of experience: Mar 27, 2021

Joanna Walker Guest

5 years ago

Disaster!

Disaster!! They cancelled my flight in August 2020 they didn’t give me an alternative voucher or remboursement. We are in March 2021 and still didn’t heard from them! Is a total waste of time and money!!!

Date of experience: Mar 15, 2021

HP Guest

5 years ago

too much overpriced.

It's way too much overpriced.I suggest you use the website to check the flights and then go directly to the carrier website.

Date of experience: Feb 13, 2021

Lilibeth Rogers Guest

5 years ago

Still waiting for REFUND after 12 months!!!!!

After 12 months that my flight is canceled, they still don't pay the refund. very very weak customer service...the Airline is telling me your money paid from our side but the agency doesn't reply any call or email! they are scammer... please be careful when you book a flight with them

Date of experience: Feb 03, 2021

ReskioZ76 Guest

5 years ago

Basura!

I think I've taken more than 50 flights in my life and this is definitely the worst after sales experience ever. After waiting 2 month to be refunded, the options they give to you sounds like a fraud!

Date of experience: Jan 13, 2021

DL20 Guest

5 years ago

Horrible Service Volagratis.com

Looking forward to visit the family of my wife the 12/11/20 I have booked two tickets to Frankfurt with the VOLAGRATIS.COM. I have never used this site, neither others related but the search engine prvided this ¨option¨ as the most economical for booking instead the Airline itself or other companies. I went ahead and booked.... great mistake!!! The day before the flight I wanted to do the online check-in and the lufthansa site wont allowed it...I called the airline and they told me that the flight has been cancelled a long time ago, but was the travel agency´s responsability to call me because they did not have my details.....guess what..THEY NEVER TOLD ME AND I PREPARE THE TRIP LIKE EVERYTHING WAS NORMAL!!Having claimed my 287,99 euros back for this horrible service (none) they sent me the option of a voucher to use it within a year OR only 217,99 Euro in cash back!!!!!! 70 Euros less of what I paid!!I alredy sent two emails complaining against about this SCAM, got no information whatsover from the cancellation of the flight and also from my two emails......I refuse to accept a voucher, I want my full refund and please,if you people are wondering about this company, DO NOT BOOK WITH THEM!!!!!!!!! You wont get any help at all if anything goes unexpected.Ignacio O.ID Booking: 1665495425