Review Time
I am extremely disappointed with my experience using Volagratis.
First of all, it is completely unacceptable for a travel booking platform to offer customer support chat that is not available 24/7. I am in a different time zone, and their support hours are nearly 10 hours apart from mine, making it almost impossible to get timely assistance when it actually matters.
Secondly, I requested a name correction well in advance of my flight. They had more than 72 hours to resolve the issue, yet nothing was done. This level of inefficiency is simply unacceptable, especially when dealing with something as critical as flight details.
On top of that, the communication from their support team was unprofessional and lacked basic courtesy. As a customer, I expected a much higher standard of service.
This has been, without question, the worst booking platform experience I have ever had. I rarely leave negative reviews, but in this case, it is absolutely deserved.
I am extremely disappointed with my experience using Volagratis.First of all, it is completely unacceptable for a travel booking platform to offer customer support chat that is not available 24/7. I am in a different time zone, and their support hours are nearly 10 hours apart from mine, making it almost impossible to get timely assistance when it actually matters.Secondly, I requested a name correction well in advance of my flight. They had more than 72 hours to resolve the issue, yet nothing was done. This level of inefficiency is simply unacceptable, especially when dealing with something as critical as flight details.On top of that, the communication from their support team was unprofessional and lacked basic courtesy. As a customer, I expected a much higher standard of service.This has been, without question, the worst booking platform experience I have ever had. I rarely leave negative reviews, but in this case, it is absolutely deserved.
Booked a return ticket to tokyo with air china.The flight back was cancelled.Volagratis assistance was zero.Just a stupid chatbox tool with virtual assistance that couldn’t help us.They proposed me a flight which was 4 days after.A nightmare.
Vologratis delivers a smooth and engaging experience with a strong focus on quality and user satisfaction. The platform is well-designed, easy to navigate, and consistently reliable. I really appreciate the attention to detail and the effort put into making everything clear and user-friendly. Overall, it’s a great service that meets expectations and continues to improve. Keep up the excellent work!
Claim your business profile now and gain access to all features and respond to customer reviews.
Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
whimstay.com
tourradar.com
takeabreaktravel.com
lovers.nl
leonardo-hotel.de
trytravelbliss.com
iranianvisa.com
lufthansa.com
corporatebusinessclass.com
goodearthtours.com
