Review Time
I had really a poor customer experience. I was given from my company a Volagratis voucher for 100€ for flights. I had tried to book on Volagratis but at the end I put the Voucher number and for some IT issue I was charged the full 120€ amount and not just the 20€ with the voucher. I have then asked to customer service to use the voucher and that the disservice was caused by an IT issue, but I did receive the worst and uncaring service. I had the doubt the Volagratis is here to cheat on people.At the end of the day I have reused the voucher by I did lose 50€ between extra margins of Volagratis on Ryan air. Honestly I did lose another 50 € since I had booked with Volagratis a Ryan air flight with 2 small baggages, thinking they could be carried on board..I discovered at the gate that I had to check in the 10 kg baggage and was fine 50€. Really an experience that questions the need for such companies. I am still open for a damage refund, but more than this I invite to reflect on the customer experience. Tommaso Rossi
I booked my flight from volagratis I payed and everything…the day of the flight volagratis cancelled everything. Horrible experience.Ho prenotato un hotel e volo da volagratis ho pagato e tutto… il giorno del volo mi cancellano tutto. Esperienza terribile.
The worst experience ever. They sold a flight that never existed, I called them from the airport to inform them and they kept saying they didn’t know anything from the flying company and couldn’t help. I was forced to buy another ticket without being refunded by volagratis nor by the flying company (on top of the new last minute super expensive flight). RIDICULOUS, I will never use it anymore and hope the least will do.
I bought a ticket for myself and a friend. I received my confirmation fine, but there was a glitch with choosing my birthday. It was a month off even though I clicked the correct date. I am hoping it doesn't cause problems for my trip. My friend has not received an email with her confirmation yet, but I have the charge on my card. I have emailed customer service twice and still have not heard back. Our trip is in 2 and a half weeks.
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Offrire agli utenti un servizio su misura, pratico e che risponda alle esigenze di ogni viaggiatore. Dal 2004, Volagratis ricerca e compara tantissimi prodotti e servizi legati al viaggio, come voli, hotel, pacchetti volo + hotel, crociere, noleggio auto. Oggi Volagratis è parte di lastminute.com group, leader europeo nel settore dei viaggi online e del tempo libero.See more
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