Review Time
Their website is useless and their customer service give zero help. Doesn't help that they're cutting costs with Indian call centres while they know their service is incredibly unreliable. I finally gave up on them after being charged an arm and a leg for sub par internet when it's at it's peak
We had Voneus installed just 2 days ago and already the difference in performance compared to our previous broadband is incredible. Very stable and reliable high speeds and absolutely no problems so far.
After agreeing to go ahead with the installation it took only 2 days for the engineers to arrive for fitting the broadband and only 1 hour to have it up and running, these guys are really on the ball you cannot fault it the service is amazing.
I would also like to give praise to Alfie who spoke to us originally about Voneus and what they have to offer, it couldn’t have been explained any better. He told us everything we needed to know, was really helpful with answering any questions and overall a very polite, nice person to talk to. He also paid a visit earlier today to make sure everything was okay and we were happy with the broadband. Great guy, great customer service. :)
Would highly recommend Voenus especially for people living in remote areas like us who struggle to get access to full fibre optic broadband.
Daniel came to our house and spoke us through our options and was incredibly helpful in getting us set up despite having some time remaining on our current (unreliable) mobile broadband setup.
Pearl assisted me today to get my Internet back up and running, I thought it was to do with the outage we had in the area which had been fixed, but also due to loose wire connection on my router, and then checked good internet speed for me, thankyou
Extremely disappointing experience. I purchased the 900mb "old school" package for my kitchen and signed up immediately. A third party was assigned to install the service but claimed they couldn't access the telegraph pole, which raises questions about why this wasn't verified prior to the sale. That was five weeks ago, and I have yet to receive any updates from the company. My multiple emails to account managers, sales representatives, and the complaints team have gone unanswered. Sadly, this operation seems very incompetent. I would recommend considering other providers that prioritize customer service and follow through on their commitments.
I take responsibility for the issue, but their support was incredible and resolved it quickly. The representative was very kind and skillfully handled the situation, providing clear explanations on how to prevent or address it in the future if I encounter problems again!
The representative was exceptionally pleasant, patient, and provided clear answers to my questions. There was no pressure to buy - they promptly sent the necessary emails, and I feel assured about the next steps. Thank you!
The internet speed has been decent, not exceptional, but certainly an improvement over my previous provider. Living in a valley has always made it challenging to get a strong connection. Recently, I faced a frustrating experience with customer service, marked by poor communication through email and being disconnected while on hold. However, today was a pleasant turnaround, as I received excellent assistance from a representative who efficiently resolved my issues in about 10 minutes. Finding someone capable was not straightforward, but overall, I am satisfied with today's interaction. It's advisable to reach out to the sales team for any issues you might encounter.
I reached out with my issue early in the morning and by 11:00 am, I received a phone call from the support team. I spoke with a representative who was very friendly and helpful, providing me with clear instructions on how to handle my router after resolving the problem. Everything was taken care of in just 15 minutes. Outstanding customer service.
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Voneus champions rural communities - delivering ultrafast full fibre and superfast fixed wireless access broadband in hard-to-reach locations across the UK.
We are a leading provider for homes, businesses and public services - highly sensitive to your environment and focused on levelling the field in rural areas.
