Review Time
I don’t usually post complaints, but this one earned it.
Bought the Vortex WiFi Extender and spent hours troubleshooting. Multiple resets, LAN setup, WiFi setup. Result: unstable network, no internet, and a device that often won’t even open its configuration page.
Returned it. Lesson learned: cheap WiFi extenders cost more in time and frustration than they’re worth. Going mesh instead.
This WiFi extender is a poor choice. I regret spending over $100 without checking the reviews first. These devices are completely ineffective. The instructions are unhelpful, and the extenders fail to connect to the internet or function properly. I feel like I just wasted my money.
Steer clear of this WiFi extender. It's made of low-quality materials. I regret spending over $100 without checking reviews first. It simply does not work. The instructions are not useful, and the extenders fail to connect to the internet at all. I essentially threw my money away.
I ordered a WiFi extender, and after weeks of waiting for shipment, I reached out to customer support. They lack a phone number but provided an email. What kind of business doesn’t have a contact number? After several days, I got a response saying it hadn’t shipped yet. A month later, it finally arrived. When I attempted to return it for a refund, I emailed support again and waited over a week for a reply. Their response was unsatisfactory, so I followed up again. Over a week later, they told me to take pictures of the product, the return package with the shipping label, and the tracking number. After shipping it, I had to send them the photos and tracking info. It’s a cumbersome process, likely designed to discourage returns. When I went to ship it, the post office informed me the address wasn’t recognized. Upon checking, it was a residential address! If the company is in New York, why would it be sent to Georgia? I cannot recommend purchasing from this company. Proceed with caution.
I ordered a WiFi extender on November 12 and was notified it was sent to UPS for delivery. After waiting 7 days with no response from the company, I reached out again—still nothing. I contacted my bank to stop the payment and reported it to the Better Business Bureau, believing it was a scam. Surprisingly, 3 weeks later, it finally arrived. Today, I received a threatening letter for payment with no contact number or payment method provided! Terrible experience. I will never buy from them again.
I returned the item due to dissatisfaction, following their return policy. Communication has been terrible. They requested pictures of how it was packed and the tracking label, which I provided but didn’t receive any acknowledgment. They claim they never got it, yet I have proof of delivery from November 8, 30 days ago. I spent $10 to return it and am still waiting for my refund! Currently, they aren’t even acknowledging receipt. I will update if they ever issue my refund, but I might give up since I’ve sent them over 8 emails.
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