Review Time
They sent a Vision Benefit Statement saying that none of a visit was covered. Going to their web site, was a never ending CAPTCHA loop that I gave up on after about the 10th one. (And yes, I get the CAPTCHA right on other web sites). When I called to complain, and find out if covered, they gave me the excuse that it was a duplicate claim. Which is different than what the clinic said. And when I tried to complain about the website, the online grievance form would not submit.
VSP does not allow online cancellation. You must call and wait on hold to cancel. You can only make the call during a narrow 2 week window before you plan will automatically renew and charge you for another year. It is a deceptive business practice.
I am 81 year old man living in Hawaii. I am a retiree with a pension from the State of Hawaii. As a retiree, I have vision insurance from VIP. A couple months ago, I bought a new pair of glasses from Kaiser Health Plan. They processed a reimbursement from VSP, who has a vision plan covering Hawaii State and County workers and retirees. According to VSP, I qualified for a $132.00 reimbursement. I received that amount in a check which I decided to deposit with the Maui County Federal Credit Union. Two checks later, VSP checks have been rejected twice by MCFCU. After three phone calls to VSP, I am still without my reimbursement. My experience with VSP is very negative.
Sadly a very negative experience as the coverage is spotty. the customer service deplorable. I tried to cancel last december. I was told I could not cancel unless I phoned within 30 days of my current contract expiring. I called 29 days before t was due to expire and while the cancellation was confirmed, I was required to pay for one more month as I had waited until 30 days prior to contract end. CHEATING....STEALING...weak
Worse vision insurance out there.Unfortunately I'm stuck with this company due to it being provided via my work. They only allow $200 every other year for hardware...but they fail to tell you that you must use all of the funds at once...also pretty bad customer service.
This company is a scam. They make it very hard to cancel your policy. After canceling my policy, I received an email to update my payment method for renewal. When I called, I was told my account would be open for another 7 months then it would cancel. Why would they be trying to renew my policy 7 months early? The employee was very rude.
The absolute worst. Been paying for benefits for years, first time I went to put in a claim, they didn't have a listing for my daughter in spite of the fact she was covered under the plan. No way to remedy the situation and get reimbursement for the exam or the contact. What a waste of money.
This company is a scam. You pay for literally nothing. Their website tracks you and adjusts pricing to make it so you have to pay for glasses regardless of the way you set it up. What is the point of insurance if you have to pay anyway? It provides zero coverage. Not worth it at all. Should be investigated by the FTC.
Scammers, liars. Impossible to use website, keeps telling me I have no account. Also impossible to cancel service except for a small "window" at anniversary date, without paying for a whole year. Nowhere did I see this policy written. Then the customer service rep agreed to cancel service "immdiately." The follow-up notice said service would be canceled 8 months from now. Glasses plus monthly insurance cost more than a pair of glasses. Wish I could give negative stars.
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.
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