Review Time
VSP Vision Insurance has been an extremely frustrating experience and is one I would strongly recommend avoiding. The company makes it unnecessarily difficult for customers to manage or cancel their policies, repeatedly stating that cancellation is not allowed while failing to clearly explain policy terms upfront. Critical details about coverage, enrollment conditions, and cancellation timelines are not communicated transparently, leaving customers confused and feeling misled.VSP also auto-enrolls customers without clear, informed consent, which creates significant stress and distrust. Compounding this issue, the online login system frequently does not work, preventing customers from accessing their accounts, reviewing policy details, or resolving issues independently.Overall, the lack of transparency, forced policy retention, auto-enrollment practices, and unreliable online systems result in a highly stressful customer experience. Insurance should offer clarity and peace of mind, but it does the opposite. Avoid this insurance if you value your money, transparency, and customer respect.
They are the WORST !! Cannot ever sign in, always saying wrong password, even a day after You got a new one ! Charge way to much. Can never get through to an operator or Rep without spending 25 minutes arguing with a stupid Robo Machine. Do not bother with this skam company.
I agree with everyone else, VSP insurance is awful, and the fact that AARP recommends it has me thinking that I can't trust AARP. I had VSP insurance for a year, but I haven't used it, and I found it almost impossible to cancel. I ended up on the phone for 3 hours and had to contact AARP in order to get a number that worked. I tried three different numbers, all in the VSP materials, but every number hung up on me. I am sure the difficulty in canceling is intentional. They get you on autopay, and then you can't cancel the insurance. As far as I am concerned that's fraud. Save your money, and look elsewhere.
Telephone service non existent. Online is terrible. Calling and going through hoops and never getting a human and "due to high call volume we cannot take your call" or some such BS. I am going to call my state's insurance commission. They should be fined.
After retiring I took out VSP vision in Oct to go into effect in November. I madean appointment to get my eye checked and was told I had already used me benefits in Nov. I leave Va benefits where used in Kansas. And I have been getting notifications to set up my appointment ever since. This company is a scam they take your monthly payments but you get nothing
I could barely understand a word the customer service rep said, his accent was so thick! How is this service? I wanted to cancel my policy because I found I didn't need it. I got new glasses at an out-of-network store for less than my VSP benefits paid. But it was extremely difficult trying to communicate on the phone with someone I couldn't understand.
Do not sign up for VSP. They make it incredibly difficult and such a pain in the ass to cancel it it's not even worth it. Every VSP customer service rep speaks broken English (we're in America... come on people) and they always give you some kind of ass-backwards run around. Stay far away before you get roped into a contract for a year.
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.
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