Review Time
I have spoken to 4 different representatives and been given 4 different answers as to why my Insurance still shows that I used my benefits when I did Not use them and I'm trying to get glasses. I am beyond frustrated and disgusted. The first representative told me it would take a few days to resolve, the second said it takes at least 30 days.... Not one person resolved the issue.... I would not recommend them !
DO NOT GET INSURANCE WITH THIS COMPANY. They will lie and not give you your reimbursement. If they do it’s 1/3 of the amount. No where on there website does it give you the out of network reimbursement and you will be out of money. Lying by omission is still lying and that’s what they do!
They will take your money - cover almost nothing - and make it virtually impossible to cancel your coverage, and when you do call customer service expect to be hung up on at least 3 times. DO NOT USE THIS SERVICE!!!!!!! I would give negative 10 stars if I could.
VSP owns all the companies they want you to deal with! You buy a plan from them in Washington state you can't have out of network and use cheaper sources for glasses like Costco since VSP wants you to use the company owned providers and up the costs. $400+ just to get an eye exam I can get for free from medicare. I'll be shopping for another policy come February and dropping them like a hot rock as well as filing complaints with the AG of Washington, BBB and the Washington Insurance Commissioner. I filed a complaint with their company and yet to hear back from them, talk about customer service and crap glasses!
They made it difficult to submit a claim. Turns out they only cover up to $60 for an eye exam, with a $15 copay. More appalling, I requested cancellation a few months into my 2nd year, because we don't need the coverage at all. $40/mo. to receive $45/yr. benefit makes zero sense. My cancellation request was "denied", since I signed up to pay monthly, and we had one claim at the beginning of the year (and none the prior year at all). Apparently, we are roped into this insurance for another full year. This makes zero sense, and seems illegal. Although I do get not paying claims for people who sign up for one month to use the benefits, then cancel. We paid for a full year without a single claim. We've already paid over $500 for this policy, with a $45 reimbursement. I do not think this is legal in CA, to continue collecting premiums for a policy we won't use.
VSP does not disclose the out-of-network benefits (or serious lack thereof) on their website. You have to call their customer service to request a copy. The Federal government should require transparency from VSP if they are allowed to continue to be a provider to Federal employees, active or retired. This could be particularly confusing for older customers. In addition, their telephone customer service requires multiple prompts of the same information (date of birth) and seems to go in circles when selecting various options. It feels like they try to make using customer service a miserable option to reduce calls.
This company is leaving me without a life time benefit my late husband left for me, they don't help me to get enrolled after his passing they say they can't find my information and they can't help me, beware of this, I've lost a life time benefit.
This company is a rip off, I signed up for a year and they charged me for 3 years! When I found out, I cancelled it right away and requested a refund or to be able to use the benefits. They denied my request. Not only I waisted the money but also time on the phone as you get bumped from one csr to another. Even supervisors are not empowered enough to make decisions. Yet, they suggested to write an email for a last review from upper management, NOTHING. A waist of time and money... THIEVES!
Beware!! Don't use this company unless you are absolutely SURE you can find a frame that suits your face at an in-network company, and to clarify a VSP benefit!! Figure all of that out FIRST before you buy their insurance. Because I could not find a small frame that fits my face, I had to go out of network. My total cost was over $500, and VSP only reimbursed me for $120. However, the "insurance" cost me over $200! What a complete ripoff!!!!
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.
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