Review Time
Locked Into a 12-Month Contract After One Eye Exam — Feels Like a TrapI’m shocked and disappointed. I signed up for VSP Individual Vision assuming it worked like most insurance — something I could cancel if needed. I used one routine eye exam early in the year, and when I tried to cancel months later, I was told I’m locked into a full 12-month contract with no option to cancel.No pro-rated refund. No flexibility. Just a flat "No" from customer service.This was never made clear upfront. I never would have signed up had I known I’d be required to pay for a full year even if my situation changed — especially after using a single benefit. It feels like a predatory business model, not a customer-first vision plan.VSP — if you’re reading this: I’m asking you to review my account, acknowledge how misleading this feels, and allow a way for people to cancel in good faith. At the very least, stop the auto-renewal and make your policies more transparent at signup.Please respond.- Sabrina & Todd Farber— A very frustrated customer who just wants fairness
Add me to the one star's-Best to look here when shopping w/someone!-I need to pay 90% of bill, they don't pay anything.-Both lens company and optometrist said they're worthless (two sides of the country). (Both are independent of each other.)-Suggest you read the fine print before using them, and definitely verify any purchase/exam(s) if you're thinking of using them (see what they actually pay)
It covers so little that we won't even break even on premiums. It only covers single vision or lined bifocal lenses, not progressives. It doesn't cover any coatings, etc. We use CostCo, which accepts it, but apparently is not an "in network provider," so the frame coverage is limited to $80 and we don't get any of the additional benefits. We don't need the exam coverage -- we have that with Medicare.
This eye insurance is over priced and not worth the money. I’m paying $30 a month and still had to come out of pocket $180 for glasses. So glad my employer has decided to open up benefits to vision care because this is just not worth it. They force you into a year agreement without telling you it’s a year. I can’t wait until the year is up and I won’t renew with them. Can’t downgrade. The benefits that they showed me online that came with the $30 plan was not what actually came with the plan once I signed up. So not worth it. Don’t use them. See if your employer can sponsor you or go with another company
As many other people have said, I'd give a "zero" if I could. I've had to bring on an attorney to help me deal with this company, which refuses to abide by its own insurance contracts, placing customers in 6-to-8-week holding patterns before finding (nonexistent) loopholes to avoid paying simple reimbursements that are well within their insurance plans. Customer service officers on the phone are rude and poorly trained, either giving deliberately false information or simply giving information without a clear understanding of the company's own policies. You are much better off just paying for your vision care out-of-pocket than dealing with this thuggish money sink.
I work in a computer office and the job comes with VSP, worst insurance I have ever had in my life. $140 max for frames, but does not cover Polycarbonate lenses, or anti glare, or blue light shield (in other words everything I need to actually do my job).
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VSP Vision Care is a vision care health insurance company operating in Australia, Canada, Ireland, the US, and the UK.
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